Account Manager

JOBS247 INC LTD; Newcastle upon Tyne; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Home-based option

Job summary

Klipboard is seeking an Account Manager to design detailed account plans outlining relationship structures, growth opportunities, competitive risks, and strategic priorities for our distributive trade customers. This role focuses on delivering high performance, integrated ERP solutions that enable customers to source, stock, sell and service efficiently.

It operates in a hybrid model (three days in the office, two days at home) with home-based options and a clear path to senior relationship

Qualifications

• Experience in managing accounts and client relationships.
• Familiarity with CRM tools and pipeline management.
• Knowledge of ERP/SaaS solutions and channel partners.

Responsibilities

• Develop structured outreach strategies with CRM cadences to drive pipeline.
• Maintain accurate CRM records, including pipeline updates and forecasting.
• Support customers through challenges, escalating when needed for rapid outcomes.
• Contribute to product feedback loops, market insights, and enablement activities.
• Build and maintain relationships with operational leaders, senior management, and decision makers.
• Serve as the commercial point of contact for defined customer portfolios across regions.
• Manage customers' commercial and revenue activities to maximise value across tiers.

Skills

Account management

CRM experience

Relationship building

Strategic planning

Communication

Tools

CRM software

ERP/SaaS platforms

Job description

This Account Manager position focuses on building detailed account plans outlining relationship structures, growth opportunities, competitive risks, and strategic priorities.

is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Experience & strengths

• A valid driving licence is essential
• A suitable car for business use is essential
• In ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises
• Knowledge of the general ERP sector
• At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home
• This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
• Work closely with wider Sales and Account Management teams to align strategies and deliver a unified customer experience
• If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team
• If you are passionate about this role and believe you have the right mindset and transferrable
• However, we recognise that skills and experience

Your commercial focus

• Develop structured outreach strategies, supported by CRM cadences, to ensure consistent engagement and pipeline development
• Maintain accurate and timely CRM records, including pipeline updates, forecasting, and regular reporting
• Support customers through challenges, escalating where necessary to ensure rapid and effective outcomes
• Support broader commercial objectives by contributing to product feedback loops, market insights, and internal enablement activities
• Build, strengthen, and maintain relationships with key stakeholders, including operational leaders, senior management, and commercial decision makers
• Serve as the commercial point of contact for a defined portfolio of customers across all regions
• Manage customers commercial and revenue activities to maximise value across all customer tiers

The opportunity

• Work model: Hybrid
• Home Based Role