Strategic Enterprise Renewal Lead for Cloud & AI

Flosum; England; On-site; GBP 120,000 - 180,000; Full time

Job summary

Flosum is seeking an experienced enterprise account manager to own a prestigious book of business and safeguard recurring revenue. You will engage executives—CIOs, CTOs, and VPs of Engineering—to drive renewals and expansions while guiding customers toward our cloud-native platform.

You will forecast accurately, negotiate multi-year terms, and coordinate with product, support, and sales teams to deliver continued value. Salesforce ecosystem experience is a strong plus for this role.

Qualifications

• 7+ years in enterprise account management or renewals in a B2B software environment.
• Carried a significant book of business (ideally $5M+ ARR) with individual accounts above $250K.
• Experience selling or renewing complex IT solutions (DevOps, data protection, security, infrastructure, or developer platforms).
• Track record of saving at-risk renewals by engaging executives, with measurable results.
• Commercially strong; negotiates multi-year terms and handles price/value discussions confidently.
• Knowledge of how NRR and GRR are calculated and how work affects them.
• Clear, concise writing and speaking; able to brief a CIO in a few minutes.
• Experience in the Salesforce ecosystem is a strong plus.

Responsibilities

• Own renewals across your book and protect every dollar of recurring revenue.
• Build relationships with CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms.
• Identify at-risk renewals early and execute save plans with urgency.
• Move customers from existing products to cloud-native platform; articulate the business case.
• Defend accounts against competitors and new enterprise architectures.
• Pull the right teams together—product, support, engineering, and customer success—aligned to customer needs.
• Find expansion opportunities and hand them to the sales team with a clear plan.
• Maintain discipline with accurate forecasts and a clean renewal pipeline in Salesforce.

Skills

Enterprise account management

Renewals

Executive engagement

Forecasting

Negotiation

NRR/GRR knowledge

Written and verbal communication

Salesforce ecosystem familiarity

Tools

Salesforce

Job description

Flosum is seeking an experienced enterprise account manager to own a prestigious book of business and safeguard recurring revenue. You will engage executives—CIOs, CTOs, and VPs of Engineering—to drive renewals and expansions while guiding customers toward our cloud-native platform.

You will forecast accurately, negotiate multi-year terms, and coordinate with product, support, and sales teams to deliver continued value. Salesforce ecosystem experience is a strong plus for this role.