Enterprise Account Manager (Strategic Renewals)

Flosum; Greater London; Hybrid; GBP 110,000 - 160,000; Full time

Job summary

Flosum is seeking an experienced Enterprise Account Manager to own a strategic book, focusing on retaining and expanding revenue with executives. You will consolidate renewals, defend against competitors, and drive cloud-native transitions.

You will engage CIOs and CTOs, quantify business value, and push multi-year terms while maintaining accurate forecasts and a clean renewal pipeline.

Qualifications

• 7+ years in enterprise account mgmt or related B2B sales.
• Proven ability to save at-risk renewals with executive-level outreach.
• Experience selling IT solutions like DevOps, data protection, security, or platform products.

Responsibilities

• Own renewals across your book and protect recurring revenue.
• Build relationships with CIOs, CTOs, VPs of Engineering and Salesforce leaders.
• Move customers to cloud-native platforms with a strong business case.

Skills

Executive-level negotiation

Renewals management

Sales to CIO/CTO

Forecasting

Cross-functional collaboration

Tools

Salesforce

CRM tools

Job description

• You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets
• Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue
• Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it
• Turn red accounts green. Spot risk early, build a save plan, and run it with urgency
• Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them
• Defend your accounts against competitors, in-house builds, and new enterprise architectures
• Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need
• Find expansion opportunities and hand them to our sales team with a clear plan
• Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises
• You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large
• Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely
• You will have real ownership, direct access to leadership, and the room to build how account management works here

Experience in the Salesforce ecosystem is a strong plusYou know how NRR and GRR are calculated and how your work moves themClear, concise writing and speaking. You can brief a CIO in five minutes7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software companyA track record of saving at-risk renewals by going to the executive level, with the numbers to prove itYou have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust youCommercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and valueYou have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K