Strategic Enterprise Customer Success Manager

WYN; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

WYN in London is seeking a Customer Success Manager to own a portfolio of key accounts, build relationships with C-level stakeholders and deliver significant savings through complex software negotiations.

You will be at the crossroads of customer success, negotiation and commercial strategy, with a mandate to create measurable financial impact for clients and drive revenue for the business.

Qualifications

• 2+ years of experience in Customer Success, Account Management, Consulting or a similar client-facing role.
• Confident building relationships with C-level executives and managing complex enterprise accounts.
• Strong commercial instincts with experience delivering measurable outcomes for customers.
• An excellent communicator, able to influence senior stakeholders and navigate challenging conversations.
• Highly organised, proactive and comfortable managing multiple priorities in a fast-paced environment.

Responsibilities

• Own and expand relationships with senior stakeholders, including CFOs, CIOs and Procurement leaders
• Drive commercial outcomes across live software negotiations ranging from 6 to 9 figures
• Identify and unlock hidden value across contracts, pricing structures and vendor strategy
• Act as a strategic advisor to clients, helping them achieve significant and measurable savings
• Partner closely with our negotiation team to maximise deal value and capture commercial upside
• Identify opportunities to expand client relationships and generate additional revenue
• Take ownership of your accounts and be directly accountable for commercial outcomes

Skills

Customer Success Experience

C-level Relationship Building

Negotiation

Strategic Advisory

Job description

WYN in London is seeking a Customer Success Manager to own a portfolio of key accounts, build relationships with C-level stakeholders and deliver significant savings through complex software negotiations.

You will be at the crossroads of customer success, negotiation and commercial strategy, with a mandate to create measurable financial impact for clients and drive revenue for the business.