Strategic Enterprise Customer Success Manager

Flexera; United Kingdom; On-site; GBP 65,000 - 100,000; Full time

Job summary

Flexera in the United Kingdom is seeking a Customer Success Manager to own relationships with large enterprise customers deploying multiple Flexera solutions, from Cloud to On-Premises. You will guide value realization and renewals through value-based conversations.

You will coordinate with sales, product and services teams, translate technical details into executive language, manage adoption, risk, and expansion opportunities, and drive continuous improvement across the customer lifecycle.

Qualifications

• Experience in software asset management or value-based selling.
• Strong track record in customer success with enterprise deployments.
• Ability to translate technical details for c-level audiences.
• Proven ability to grow and renew strategic accounts.

Responsibilities

• Help top strategic customers realize value and renew contracts.
• Identify churn risk and develop mitigation strategies.
• Identify expansion opportunities for Sales.
• Own renewal and expansion in coordination with Flexera functions.
• Maximize product adoption and manage escalations.
• Build stakeholder relationships at executive levels.
• Drive value conversations and align with customer business objectives.
• Share news on product releases, capabilities and roadmap with customers.
• Lead enablement and development plans for Customer Success.
• Lead cross-functional projects for continuous improvement.

Skills

Software Asset Mgmt

Customer Success

Consulting

Executive Communication

Tools

Salesforce

Gainsight

Job description

Flexera in the United Kingdom is seeking a Customer Success Manager to own relationships with large enterprise customers deploying multiple Flexera solutions, from Cloud to On-Premises. You will guide value realization and renewals through value-based conversations.

You will coordinate with sales, product and services teams, translate technical details into executive language, manage adoption, risk, and expansion opportunities, and drive continuous improvement across the customer lifecycle.