Strategic Enterprise Customer Success Manager

Quest Software Canada Inc; United Kingdom; Remote; GBP 50,000 - 75,000; Full time

Job summary

Quest Software Canada Inc is seeking a Customer Success Manager in the United Kingdom to manage a portfolio of enterprise software customers, driving adoption, retention and long-term value realization. You will act as a trusted advisor, coordinating across Sales, Renewals, Support, Product, and Professional Services to ensure successful outcomes.

You will build relationships with both business and technical stakeholders, including executives, and develop Success Plans aligned to customer goals

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, or similar customer-facing role.
• Experience managing enterprise customers in software/SaaS/cybersecurity/data management.
• Ability to engage both business and technical stakeholders, including executives.
• Strong communication skills; translate technical value to business outcomes.
• Experience developing success plans and driving adoption, retention and satisfaction.
• Excellent organizational and project management skills.

Responsibilities

• Build trusted relationships with key customer stakeholders and serve as primary contact for success and adoption initiatives.
• Develop and maintain Success Plans aligned to customer goals and value milestones.
• Drive product adoption and value realization through proactive engagement and reviews.
• Monitor customer health, identify risks/opportunities, coordinate internal resources for success.
• Partner with Sales, Renewals, Support, Product, and Professional Services to deliver a seamless experience.
• Support retention and renewal efforts and identify cross-sell/upsell opportunities.
• Advocate for customer needs and provide feedback to improve outcomes.

Skills

Customer Success

Enterprise SaaS

Executive Stakeholders

Communication & Presentation

Relationship Building

Job description

Quest Software Canada Inc is seeking a Customer Success Manager in the United Kingdom to manage a portfolio of enterprise software customers, driving adoption, retention and long-term value realization. You will act as a trusted advisor, coordinating across Sales, Renewals, Support, Product, and Professional Services to ensure successful outcomes.

You will build relationships with both business and technical stakeholders, including executives, and develop Success Plans aligned to customer goals