Customer Success Manager

WYN; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

WYN in London is seeking a Customer Success Manager to own a portfolio of key accounts, build relationships with C-level stakeholders and deliver significant savings through complex software negotiations.

You will be at the crossroads of customer success, negotiation and commercial strategy, with a mandate to create measurable financial impact for clients and drive revenue for the business.

Qualifications

• 2+ years of experience in Customer Success, Account Management, Consulting or a similar client-facing role.
• Confident building relationships with C-level executives and managing complex enterprise accounts.
• Strong commercial instincts with experience delivering measurable outcomes for customers.
• An excellent communicator, able to influence senior stakeholders and navigate challenging conversations.
• Highly organised, proactive and comfortable managing multiple priorities in a fast-paced environment.

Responsibilities

• Own and expand relationships with senior stakeholders, including CFOs, CIOs and Procurement leaders
• Drive commercial outcomes across live software negotiations ranging from 6 to 9 figures
• Identify and unlock hidden value across contracts, pricing structures and vendor strategy
• Act as a strategic advisor to clients, helping them achieve significant and measurable savings
• Partner closely with our negotiation team to maximise deal value and capture commercial upside
• Identify opportunities to expand client relationships and generate additional revenue
• Take ownership of your accounts and be directly accountable for commercial outcomes

Skills

Customer Success Experience

C-level Relationship Building

Negotiation

Strategic Advisory

Job description

A fast growing London startup, helping enterprises save an average of 30% on their software spend. Founded in 2024 by former enterprise sales leaders Adrien Bourg and Sergei Tugarinov, we've scaled to a team of 20+ remaining bootstrapped, with $3B in software spend under management for customers.

The Role

Seeking a Customer Success Manager to own a portfolio of WYN's key accounts and become a trusted partner to our customers. You'll build relationships with C-level stakeholders, lead complex software negotiations, and deliver measurable savings worth millions of dollars.

As one of our early client-facing hires, you'll play a pivotal role in a company that's growing fast. You’ll work at the intersection of customer success, negotiation and commercial strategy with a clear mandate: deliver measurable financial impact for clients and drive revenue for the business.

What You'll Do

• Own and expand relationships with senior stakeholders, including CFOs, CIOs and Procurement leaders
• Drive commercial outcomes across live software negotiations ranging from 6 to 9 figures
• Identify and unlock hidden value across contracts, pricing structures and vendor strategy
• Act as a strategic advisor to clients, helping them achieve significant and measurable savings
• Partner closely with our negotiation team to maximise deal value and capture commercial upside
• Identify opportunities to expand client relationships and generate additional revenue
• Take ownership of your accounts and be directly accountable for commercial outcomes

What We're Looking For

• 2+ years of experience in Customer Success, Account Management, Consulting or a similar client-facing role
• Confident building relationships with C-level executives and managing complex enterprise accounts
• Strong commercial instincts with experience delivering measurable outcomes for customers
• An excellent communicator, able to influence senior stakeholders and navigate challenging conversations
• Highly organised, proactive and comfortable managing multiple priorities in a fast-paced environment

Not a Fit If

• You're looking for a purely reactive Customer Success role rather than owning strategic client relationships
• You prefer structured corporate environments over the pace and ambiguity of a fast-growing startup
• You don't enjoy commercial conversations, negotiation, or influencing senior stakeholders
• You'd rather manage people than roll up your sleeves and work directly with customers