Strategic Enterprise CSM: Data-Driven Partner Growth

Uber Technologies Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform with the enterprise storefronts of our largest partners, driving value, reliability, and growth through data‑driven collaboration.

You will own end‑to‑end partnerships, navigate internal teams, translate complex data into actionable plans, and ensure partners achieve measurable ROI while maintaining platform integrity.

Qualifications

• 3+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Skills

Data analysis

Excel

Client-facing

Stakeholder management

Execution planning

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform with the enterprise storefronts of our largest partners, driving value, reliability, and growth through data‑driven collaboration.

You will own end‑to‑end partnerships, navigate internal teams, translate complex data into actionable plans, and ensure partners achieve measurable ROI while maintaining platform integrity.