Senior Enterprise Partner Success Manager

Uber; Greater London; Híbrido; GBP 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Equity

Benefits

Descripción de la vacante

Uber is seeking a Customer Success Manager to bridge our digital platform and the physical storefronts of our enterprise partners. You will drive measurable business value, use data to guide decisions, and own outcomes in a fast-paced, ambiguity-prone environment.

You will lead cross-functional initiatives with operations, product, and legal, advocate for product enhancements, and ensure partners realize ongoing ROI and platform reliability.

Formación

• 3+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Responsabilidades

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Conocimientos

Client-facing experience

Data analysis

Stakeholder management

Excel skills

Educación

Bachelor’s degree or equivalent practical experience

Descripción del empleo

Uber is seeking a Customer Success Manager to bridge our digital platform and the physical storefronts of our enterprise partners. You will drive measurable business value, use data to guide decisions, and own outcomes in a fast-paced, ambiguity-prone environment.

You will lead cross-functional initiatives with operations, product, and legal, advocate for product enhancements, and ensure partners realize ongoing ROI and platform reliability.