Strategic Customer Success Manager, Grocery Partnerships

Uber; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Uber is seeking a Customer Success Manager to bridge our digital platform with enterprise partners, ensuring a seamless storefront experience and delivering measurable business value through rigorous analysis and hands-on problem solving.

You will partner across operations, product, and legal teams to drive strategic account growth, reduce operational debt, and ensure partners see reliable ROI and platform performance.

Qualifications

• 3+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision‑making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large‑scale projects.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to enterprise customers, delivering tangible business value.
• Navigate internal complexity to advocate for product enhancements and unblock operational bottlenecks for partners.
• Solve messy, high-impact problems using data‑driven insights to identify patterns that impact experience at scale.
• Adapt strategy based on shifting market dynamics to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by reducing 'operational debt' while maintaining a high quality bar for the portfolio.
• Lead cross‑functional collaborations with operations, product, and legal teams to shape and deliver scalable solutions.

Skills

Data analysis

SQL

Excel

Stakeholder management

Execution planning

Education

Bachelor’s degree

Job description

Uber is seeking a Customer Success Manager to bridge our digital platform with enterprise partners, ensuring a seamless storefront experience and delivering measurable business value through rigorous analysis and hands-on problem solving.

You will partner across operations, product, and legal teams to drive strategic account growth, reduce operational debt, and ensure partners see reliable ROI and platform performance.