EMEA Enterprise Partnerships Lead

Uber Technologies Inc.

Greater London

Hybrid

GBP 120,000 - 190,000

Full time

6 days ago

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Job summary

Uber Technologies Inc. is hiring a Customer Success Manager for EMEA Enterprise Accounts based in London.

This build role creates an end-to-end, portfolio-wide operating model above markets, owning senior HQ relationships and turning data into decision-grade insights for market entry, store placement, customer segments, and potential acquisitions. You will work with a dedicated analyst, design the standardised EMEA QBR cadence, and partner with Market Account Managers and the EMEA Enterprise

Qualifications

6+ years' experience in account management, customer success, strategic partnerships, commercial strategy, consulting or a comparable client-facing role.
Demonstrable experience owning senior, multi-stakeholder relationships, including at C-Suite or equivalent level.
Strong analytical judgement: able to interpret complex data, stress-test the conclusions and turn them into a clear, well-argued recommendation.
Excellent communication and presentation skills, with the credibility to hold the room with both commercial and finance audiences.
Experience working across multiple markets or through matrixed, in-market teams.

Responsibilities

Relationship mapping with senior HQ contacts across all EMEA markets.
Establish Uber Eats as the default strategic partner at HQ level, not only at market level.
Design and run a standardised EMEA-level QBR for the portfolio.
Build consistent, comparable reporting by brand and by market, giving HQ a single view of performance across the portfolio.
Own cross-market prospect pipeline management, giving HQ and local teams a shared and accurate view of what's live, what's landing and what's next.
Set the analytical agenda for the account and direct the work of a dedicated analyst.
Become an extension of the Partner’s strategy team, answering questions such as which market to enter next, where to open the next store, which Customer Segment to target and how to optimise menu pricing strategy
Interpret complex datasets, draw conclusions and convert them into clear, defensible recommendations that HQ and local teams can act on.
Present those recommendations credibly to brand C-Suite and to investment-fund finance professionals.
Drive knowledge sharing and best-practice standardisation across markets, so a win in one country becomes the default in the next.
Coordinate cross-market prospecting and ensure the portfolio experiences one seamless, joined-up Uber.
Work closely with Account Managers in each market and with the Director across the account, aligning them behind a single portfolio plan.
Win merchant sentiment through elevated, consistent service. Be the partner's advocate inside Uber and Uber's advocate inside the partner.
Act as a core member of the deal team on EMEA-level commercial agreements aimed at winning new markets, securing preferential terms and establishing Uber Eats as the preferred partner across the portfolio.
Build the commercial case, shape the strategy and supply the analysis and partner insight that underpin the negotiation, working with Legal, Finance and local commercial leadership.
Define the operating model, cadence and playbook for EMEA Enterprise account management - and make it repeatable for the next portfolio after this one.