Senior UK Enterprise Customer Success Leader

Uber Technologies Inc.; Greater London; On-site; GBP 140,000 - 200,000; Full time

Job summary

Uber Technologies Inc. in London seeks a senior leader to guide the UK Enterprise Customer Success org, overseeing ~10 CSMs and ACs to drive growth, health, and platform retention across major restaurant brands.

You will set strategy, scale insights-led practices, optimize resources across Strategic, National and Mid-Market segments, and align cross-functional partners to deliver ROI and world-class partner experiences.

Qualifications

• 8+ years of experience in Customer Success, Commercial Operations, Analytics, or Strategy.
• 3+ years of direct people management leading high-performing teams.
• Proven ability to drive growth, retention, and operational health in UK markets.

Responsibilities

• Lead a team of ~10 CSMs and ACs; own key metrics and career paths.
• Own resource allocation across Strategic, National and Mid‑Market segments.
• Coach on executive partner advocacy, root-cause problem solving, and ROI narratives.

Skills

Leadership

Analytics

Strategy

People management

Tools

SQL

Data visualization

Job description

Uber Technologies Inc. in London seeks a senior leader to guide the UK Enterprise Customer Success org, overseeing ~10 CSMs and ACs to drive growth, health, and platform retention across major restaurant brands.

You will set strategy, scale insights-led practices, optimize resources across Strategic, National and Mid-Market segments, and align cross-functional partners to deliver ROI and world-class partner experiences.