Strategic Enterprise CSM | AI & Data Solutions

Quest Software Canada Inc; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Quest Software Canada Inc is seeking a Customer Success Manager in the United Kingdom to manage a portfolio of enterprise software customers, drive adoption, and ensure value realization.

You will partner with sales, renewals, support, product, and professional services to deliver a seamless customer experience and identify opportunities for growth while maintaining a customer-first mindset.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, or a similar customer-facing role.
• Experience managing enterprise customers in software, SaaS, cybersecurity, data management, or related technology environments.
• Ability to build relationships with both business and technical stakeholders, including executive-level contacts.
• Strong communication and presentation skills, with the ability to translate technical capabilities into business value.
• Experience developing customer success plans and driving adoption, retention, and customer satisfaction.
• Excellent organizational and project management skills, with the ability to manage multiple priorities.
• Experience managing customer escalations and coordinating cross-functional teams.
• Fluent in English.

Responsibilities

• Build trusted relationships with key customer stakeholders and serve as their primary point of contact for success and adoption initiatives.
• Develop and maintain Success Plans aligned to customer goals, business outcomes, and value milestones.
• Drive product adoption and value realization through proactive engagement and regular business reviews.
• Monitor customer health, identify risks and opportunities, and coordinate internal resources to ensure successful outcomes.
• Partner with Sales, Renewals, Support, Product, and Professional Services teams to deliver a seamless customer experience.
• Support retention and renewal efforts while helping identify opportunities for cross-sell and upsell conversations.
• Advocate for customer needs and provide feedback to internal teams to improve customer experience and business outcomes.

Skills

Customer success

Enterprise account management

Stakeholder communication

Cross-functional collaboration

English fluency

Tools

Gainsight

Totango

Salesforce

Job description

Quest Software Canada Inc is seeking a Customer Success Manager in the United Kingdom to manage a portfolio of enterprise software customers, drive adoption, and ensure value realization.

You will partner with sales, renewals, support, product, and professional services to deliver a seamless customer experience and identify opportunities for growth while maintaining a customer-first mindset.