Strategic Accounts CSM — Fanatical Support & Growth

Rackspace US, Inc.; England; Presencial; GBP 96.000 - 128.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Equity awards

ESPP program

Incentives

Descripción de la vacante

Rackspace Technology in the United Kingdom is seeking a Customer Success Manager for strategic accounts who will own relationships with a dedicated portfolio of customers and drive strategic partnerships through proactive, personable interactions.

You will lead service delivery, coordinate across departments, and plan 6‑ to 24‑month strategies while focusing on retention, growth, and value delivery. The role requires strong negotiation, communication, and ITIL‑based practices.

Formación

• Commercial and business acumen.
• Strong ability to build and manage relationships with stakeholders at all levels.
• Ability to identify opportunities to delight and grow the customer base.
• Proven experience with Service Delivery best practices (including ITIL).
• Innovative approach to solving problems and driving value.
• Excellent communication and negotiation skills at all levels, from technical staff to directors.
• Ability to motivate and coordinate diverse teams to meet customer requirements.
• Solid leadership and project management capabilities.
• Strong understanding of IT industry and internet technologies.

Responsabilidades

• Provides strategic leadership for pre- and post-sales services and support across customers.
• Manages customer retention, CRM, and growth plans.
• Analyzes operations and escalation procedures to improve service delivery.
• Develops service delivery procedures for efficient operations.
• Interacts across departments to resolve status, production, delivery, and billing inquiries.
• Resolves issues creatively and pragmatically.
• Reviews and negotiates credit claims and resolutions.
• Develops responses to ensure quick, accurate client service delivery.

Conocimientos

Commercial acumen

Relationship building

Opportunity identification

ITIL

Problem solving

Communication

Negotiation

Team leadership

IT industry knowledge

Project management

Descripción del empleo

Rackspace Technology in the United Kingdom is seeking a Customer Success Manager for strategic accounts who will own relationships with a dedicated portfolio of customers and drive strategic partnerships through proactive, personable interactions.

You will lead service delivery, coordinate across departments, and plan 6‑ to 24‑month strategies while focusing on retention, growth, and value delivery. The role requires strong negotiation, communication, and ITIL‑based practices.