Strategic CSM – UK (Real Estate/FM)

Planon Ltd; Washington; Hybrid; GBP 40,000 - 61,000; Full time

Benefits offered by this job

Hybrid working

International environment

Professional growth

Job summary

Planon Ltd in the United Kingdom seeks a Customer Success Manager to own the success and long-term development of strategic UK customers. You will engage with stakeholders across levels, drive adoption of Planon solutions and map a roadmap for continued value and growth.

You will collaborate with Account Management, Services, Support, Product and other teams to deliver expert guidance, identify opportunities, and turn them into commercial conversations, maintaining a trusted advisor relationship.

Qualifications

• 5+ years of relevant experience in Customer Success, Services, Consulting, Account Management or a comparable customer-facing role.
• Strong knowledge of real estate and/or facility management and the business challenges customers face in this domain.
• Experience working with complex enterprise software solutions and an understanding of software implementation and adoption.
• Proven ability to build trusted relationships with multiple stakeholders, including senior decision-makers.
• A strategic and commercially aware mindset.

Responsibilities

• Build long-term relationships with strategic customers from operational stakeholders to senior decision-makers.
• Develop a deep understanding of each customer's business, real estate and facility management environment.
• Drive adoption, value realization, retention and future growth.
• Coordinate the right Planon teams to move customers forward and identify risks and opportunities.
• Work with Account Management to develop expansions and commercial opportunities.

Skills

Customer Success

Account Management

Consulting

Stakeholder Management

Real Estate Knowledge

Enterprise Software

Tools

Planon software

Job description

Planon Ltd in the United Kingdom seeks a Customer Success Manager to own the success and long-term development of strategic UK customers. You will engage with stakeholders across levels, drive adoption of Planon solutions and map a roadmap for continued value and growth.

You will collaborate with Account Management, Services, Support, Product and other teams to deliver expert guidance, identify opportunities, and turn them into commercial conversations, maintaining a trusted advisor relationship.