Strategic SaaS CSM - Enterprise Retail Accounts

Zebra Technologies Corporation; Bourne End; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 days of vacation

Volunteer time off (up to 32 hours)

Pension scheme with 7% match

Private medical and dental cover

Cycle to work scheme

Annual bonuses

Job summary

Zebra, a leader in innovative technology solutions, is seeking a Strategic Customer Success Manager to lead post-sales engagements for a portfolio of UK-based enterprise retail accounts. You will drive adoption, renewal negotiations, and revenue expansion while partnering with cross-functional teams across the Account Impact Team.

The role is field-based with flexible attendance at hubs in Bourne End and central London.

Qualifications

• 8+ years in Customer Success, Strategic Account Management, or Commercial Client Relationships in tech.
• SaaS enterprise accounts experience, Retail sector preferred.
• Strong commercial acumen with multi-year SaaS renewals.
• Technical adaptability to new software products and digital workflows.
• Excellent written and spoken English, capable of presenting to C-level.
• Experience collaborating across cross-functional teams.

Responsibilities

• Build and maintain trusted advisor relationships with senior and C-suite stakeholders across 5–6 enterprise retail accounts.
• Monitor health, usage, and adoption of enterprise SaaS platforms; create get-well plans as needed.
• Lead commercial negotiations for renewals; forecast renewals and retention in Salesforce.
• Identify expansion opportunities and collaborate with Sales on upgrades and new use cases.
• Act as escalation point for critical issues, coordinating cross-functional teams to resolve.

Skills

Executive communication

SaaS expertise

Account management

Strategic partnerships

Contract negotiations

Sales collaboration

Tools

Salesforce

Job description

Zebra, a leader in innovative technology solutions, is seeking a Strategic Customer Success Manager to lead post-sales engagements for a portfolio of UK-based enterprise retail accounts. You will drive adoption, renewal negotiations, and revenue expansion while partnering with cross-functional teams across the Account Impact Team.

The role is field-based with flexible attendance at hubs in Bourne End and central London.