Strategic Enterprise CSM for AI & Data Solutions

Quest Software; United Kingdom; Remote; GBP 50,000 - 75,000; Full time

Job summary

Quest Software is seeking a Customer Success Manager in the United Kingdom to manage a portfolio of enterprise accounts, drive adoption and customer value, and collaborate with Sales, Renewals and Product teams to ensure successful outcomes.

You will establish trusted relationships with key stakeholders, develop Success Plans, monitor health, and coordinate cross-functional resources to deliver long-term customer success and growth opportunities.

Qualifications

• Experience in customer success, technical account management, sales engineering, or similar client-facing roles.
• Experience managing enterprise software, SaaS, cybersecurity, or data management environments.
• Ability to translate technical capabilities into business value for executive stakeholders.
• Fluent in English.
• Experience managing escalations and coordinating cross-functional teams.

Responsibilities

• Build trusted relationships with key customer stakeholders and serve as their primary point of contact for success and adoption initiatives.
• Develop and maintain Success Plans aligned to customer goals, business outcomes, and value milestones.
• Drive product adoption and value realization through proactive engagement and regular business reviews.
• Monitor customer health, identify risks and opportunities, and coordinate internal resources to ensure successful outcomes.
• Partner with Sales, Renewals, Support, Product, and Professional Services teams to deliver a seamless customer experience.
• Support retention and renewal efforts while helping identify opportunities for cross-sell and upsell conversations.
• Advocate for customer needs and provide feedback to internal teams to improve customer experience and business outcomes.

Skills

Account management

Executive engagement

Relationship building

Product adoption

Communication

English fluent

Tools

Gainsight

Totango

Salesforce

Job description

Quest Software is seeking a Customer Success Manager in the United Kingdom to manage a portfolio of enterprise accounts, drive adoption and customer value, and collaborate with Sales, Renewals and Product teams to ensure successful outcomes.

You will establish trusted relationships with key stakeholders, develop Success Plans, monitor health, and coordinate cross-functional resources to deliver long-term customer success and growth opportunities.