Strategic Enterprise Account Manager

Ryan; Salford; On-site; GBP 38,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation

Connectivity reimbursement

Gym membership

LinkedIn Learning subscription

Flexible work environment

Tuition reimbursement after one year

Accelerated career path

Culture & community outreach

Job summary

Ryan is seeking an Account Manager to manage and grow relationships with enterprise customers in the Enterprise team. You will be the trusted day-to-day contact, focusing on retention, growth, and successful delivery of agreed solutions.

Collaborating with internal stakeholders, you will understand customer needs, resolve issues, identify opportunities and help achieve team and business objectives.

Qualifications

• Experience in account management, relationship management, sales or a comparable customer-facing role.
• Experience managing business or enterprise customers.
• Strong commercial awareness and understanding of customer value.
• Demonstrable ability to build trusted relationships with stakeholders at different levels.
• Experience preparing for and leading customer meetings or business reviews.
• Strong organisational skills and the ability to manage multiple accounts, priorities and deadlines.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across multiple internal teams.
• Confident using CRM systems and standard business software.

Responsibilities

• Manage a portfolio of enterprise customer accounts, developing strong and lasting relationships with key contacts and decision-makers.
• Act as the primary day-to-day contact for assigned customers.
• Develop a clear understanding of each customer’s organisation, priorities, challenges and commercial objectives.
• Create and maintain account plans covering customer engagement, retention, growth opportunities and agreed actions.
• Proactively identify opportunities to expand existing relationships through additional services, solutions or areas of support.
• Support the achievement of revenue, retention, margin and customer satisfaction targets.
• Prepare and deliver customer meetings, business reviews, proposals and presentations.
• Coordinate internal teams to ensure customer requirements are understood and delivered effectively.
• Monitor account activity, service performance, risks and outstanding actions, escalating issues promptly when required.
• Manage customer communications professionally and ensure commitments are followed through.
• Maintain accurate and up-to-date records in the relevant CRM and business systems.
• Work with colleagues across sales, operations, finance, delivery and support functions to resolve customer queries and improve the customer experience.
• Support contract renewals, commercial negotiations and pricing discussions in line with company processes.
• Gather customer feedback and share market, competitor and customer insight with the wider business.
• Contribute to continuous improvement across account management processes, systems and ways of working.
• Comply with all company policies, procedures, legal requirements and relevant industry standards.
• Undertake other reasonable duties consistent with the role.

Skills

Account management

Relationship management

Commercial awareness

Stakeholder relationships

Meeting facilitation

Organization

Communication skills

Cross-functional collaboration

CRM proficiency

Tools

CRM software

Job description

Ryan is seeking an Account Manager to manage and grow relationships with enterprise customers in the Enterprise team. You will be the trusted day-to-day contact, focusing on retention, growth, and successful delivery of agreed solutions.

Collaborating with internal stakeholders, you will understand customer needs, resolve issues, identify opportunities and help achieve team and business objectives.