Enterprise Account Manager

Ryan LLC; Salford; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Phone/Internet reimbursement

Gym membership

LinkedIn Learning

Flexible work environment

Tuition reimbursement

Career advancement

Culture & community outreach

Job summary

Ryan LLC is seeking an Account Manager to nurture and expand relationships with enterprise clients in Salford. You will act as the trusted point of contact, ensuring a consistently high standard of service and coordinating internal teams to deliver agreed solutions.

You will collaborate with sales, operations, finance, and delivery to drive revenue growth, retention, and customer satisfaction. Strong communication and stakeholder management are essential for success.

Qualifications

• Experience in account management or a comparable customer-facing role.
• Strong commercial awareness and ability to articulate customer value.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a portfolio of enterprise accounts and develop relationships with key stakeholders.
• Serve as day-to-day contact for assigned customers and coordinate internal teams.
• Prepare and deliver customer meetings, business reviews, and proposals.
• Identify opportunities to expand services and drive revenue and retention.
• Monitor account activity and ensure commitments are delivered successfully.
• Support renewals, negotiations, and pricing discussions per company processes.

Skills

Account management

Relationship management

Sales

CRM systems

Communication

Tools

CRM software

Microsoft 365

Job description

Why Ryan?Competitive Compensation and BenefitsBusiness Connectivity Reimbursement (Phone/Internet)Gym Membership or Equipment ReimbursementLinkedIn Learning SubscriptionFlexible Work EnvironmentTuition Reimbursement After One Year of ServiceAccelerated Career PathAward-Winning Culture & Community OutreachThe Account Manager will manage and grow relationships with enterprise customers, acting as a trusted point of contact and ensuring customers receive a consistently high standard of service. The role will focus on customer retention, commercial growth, account development and the successful delivery of agreed solutions.Working as part of the Enterprise team, the Account Manager will collaborate closely with internal stakeholders to understand customer needs, resolve issues, identify opportunities and contribute to the achievement of team and business objectives.Key responsibilitiesManage a portfolio of enterprise customer accounts, developing strong and lasting relationships with key contacts and decision-makers.Act as the primary day-to-day contact for assigned customers.Develop a clear understanding of each customer’s organisation, priorities, challenges and commercial objectives.Create and maintain account plans covering customer engagement, retention, growth opportunities and agreed actions.Proactively identify opportunities to expand existing relationships through additional services, solutions or areas of support.Support the achievement of revenue, retention, margin and customer satisfaction targets.Prepare and deliver customer meetings, business reviews, proposals and presentations.Coordinate internal teams to ensure customer requirements are understood and delivered effectively.Monitor account activity, service performance, risks and outstanding actions, escalating issues promptly when required.Manage customer communications professionally and ensure commitments are followed through.Maintain accurate and up-to-date records in the relevant CRM and business systems.Work with colleagues across sales, operations, finance, delivery and support functions to resolve customer queries and improve the customer experience.Support contract renewals, commercial negotiations and pricing discussions in line with company processes.Gather customer feedback and share market, competitor and customer insight with the wider business.Contribute to continuous improvement across account management processes, systems and ways of working.Comply with all company policies, procedures, legal requirements and relevant industry standards.Undertake other reasonable duties consistent with the role.Key measures of successCustomer retention and satisfaction.Achievement of account revenue and growth targets.Quality and accuracy of account plans, forecasts and records.Timely resolution of customer issues and actions.Strength and depth of customer relationships.Successful renewals, expansions and new opportunities within existing accounts.Effective collaboration with internal teams.Consistent delivery against agreed service and commercial commitments.Experience and qualificationsEssential:Experience in account management, relationship management, sales or a comparable customer-facing commercial role.Experience managing business or enterprise customers.Strong commercial awareness and understanding of customer value.Demonstrable ability to build trusted relationships with stakeholders at different levels.Experience preparing for and leading customer meetings or business reviews.Strong organisational skills and the ability to manage multiple accounts, priorities and deadlines.Excellent written and verbal communication skills.Ability to work collaboratively across multiple internal teams.Confident using CRM systems and standard business software.Desirable:Experience managing complex, high-value or strategically important accounts.Experience supporting contract renewals, tenders or commercial negotiations.Relevant professional, commercial or industry qualification.Personal attributesCustomer-focused and committed to delivering a high-quality experience.Commercially minded and able to identify opportunities for growth.Proactive, accountable and comfortable taking ownership.Professional, credible and confident when working with senior stakeholders.Resilient and capable of managing challenging conversations.Well organised, detail-focused and reliable.Collaborative and willing to support wider team objectives.Curious, adaptable and committed to continuous improvement.Able to exercise sound judgement and escalate issues appropriately.Working relationshipsInternal:Enterprise Team ManagerEnterprise sales and account management colleaguesOperations and service delivery teamsFinance and commercial teamsProduct, technical or specialist teamsSenior leadership and support functionsExternal:Customer contacts and decision-makersStrategic partners and suppliers, where relevantRole boundariesThe Account Manager is responsible for the day-to-day management and development of assigned customer accounts. The role does not carry direct line-management responsibility unless specifically agreed. Strategic, high-risk or commercially sensitive matters should be escalated to the Enterprise Team Manager or relevant senior stakeholder.#LI-AI1