Strategic Enterprise Account Manager

Checkout Ltd; Greater London; Hybrid; GBP 90.000 - 130.000; Vollzeit

Zusammenfassung

Checkout.com in London is seeking a senior Manager, Account Management to lead strategic relationships with enterprise merchants and drive value across their partnership. You will own account strategy, build executive-level relationships, and coordinate internal teams to deliver an outstanding merchant experience.

The role requires 6+ years in B2B account-related roles, strong commercial judgment, and a data-driven approach.

Qualifikationen

• 6+ years of experience in B2B Account Management, Relationship Management, Customer Success, Strategic Partnerships, or a related commercial role.
• Experience managing complex enterprise accounts and building trusted relationships with senior and executive stakeholders.
• Strong commercial judgment, including experience identifying growth opportunities and leading or supporting negotiations.
• A strategic, analytical, and data-driven approach to account planning and decision-making.
• Excellent project management skills, with the ability to coordinate multiple workstreams and maintain momentum in a fast-paced environment.
• Strong understanding of digital commerce, payments, fintech, and the competitive dynamics shaping the payments market.
• Clear and compelling communication skills, with the ability to influence internally and externally at all levels.
• Customer-first judgment and the ability to balance merchant outcomes, commercial performance, and operational realities.
• High ownership, organization, and follow-through, especially when priorities shift or information is incomplete.
• Intellectual curiosity and the ability to learn complex products and apply new technologies, including AI, to improve account performance.

Aufgaben

• Own and execute account development plans for a portfolio of strategic merchants.
• Build high-touch, consultative relationships with merchant stakeholders from day-to-day operators through executive leadership.
• Serve as the primary commercial and relationship lead during the post-integration lifecycle, ensuring clear ownership, communication, and follow-through.
• Develop a deep understanding of each merchant’s business model, customer journeys, payment performance, priorities, and growth plans.
• Identify and advance opportunities across payment volumes, product adoption, market expansion, and broader commercial growth.
• Lead commercial conversations and negotiations in partnership with Sales, Finance, Legal, Product, and other relevant teams.
• Translate merchant needs into clear internal priorities and influence product roadmaps, go-to-market motions, and service improvements.
• Project-manage complex merchant initiatives, including cross-border expansion, new payment methods, optimization programs, and operational improvements.
• Use data and customer insights to diagnose performance, quantify opportunities, and make compelling recommendations.
• Provide regular account updates, risk visibility, and forward-looking plans to leadership.
• Share market feedback and best practices that improve how Checkout.com serves enterprise merchants.

Kenntnisse

Enterprise accounts

Account management

Negotiations

Strategic planning

Data-driven

Payments knowledge

Jobbeschreibung

Checkout.com in London is seeking a senior Manager, Account Management to lead strategic relationships with enterprise merchants and drive value across their partnership. You will own account strategy, build executive-level relationships, and coordinate internal teams to deliver an outstanding merchant experience.

The role requires 6+ years in B2B account-related roles, strong commercial judgment, and a data-driven approach.