Strategic Enterprise Account Growth Manager

Ryan; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Business Connectivity Reimbursement (‑

Gym Membership or Equipment Reimburse‑

LinkedIn Learning Subscription

Flexible Work Environment

Tuition Reimbursement After One Year

Accelerated Career Path

Award-Winning Culture & Community Outs

Job summary

Ryan is seeking an Account Manager to join the Enterprise team in Manchester. You will manage enterprise customer accounts, build trusted relationships with senior stakeholders, and drive retention and growth through proactive account planning and delivery of agreed solutions.

You will collaborate with internal teams to understand customer needs, resolve issues, and contribute to revenue targets while maintaining high standards of service and customer satisfaction.

Qualifications

• Experience in account management or a similar customer-facing role.
• Experience managing business or enterprise customers.
• Strong commercial awareness and understanding of customer value.
• Ability to build trusted relationships with stakeholders at different levels.
• Experience preparing for and leading customer meetings or business reviews.
• Strong organisational skills and the ability to manage multiple accounts, priorities and deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a portfolio of enterprise customer accounts, developing strong and lasting relationships with key contacts and decision-makers.
• Act as the primary day-to-day contact for assigned customers.
• Develop a clear understanding of each customer’s organisation, priorities, challenges and commercial objectives.
• Create and maintain account plans covering customer engagement, retention, growth opportunities and agreed actions.
• Proactively identify opportunities to expand existing relationships through additional services, solutions or areas of support.
• Support the achievement of revenue, retention, margin and customer satisfaction targets.
• Prepare and deliver customer meetings, business reviews, proposals and presentations.
• Coordinate internal teams to ensure customer requirements are understood and delivered effectively.
• Monitor account activity, service performance, risks and outstanding actions, escalating issues promptly when required.
• Manage customer communications professionally and ensure commitments are followed through.
• Maintain accurate and up-to-date records in the relevant CRM and business systems.
• Work with colleagues across sales, operations, finance, delivery and support functions to resolve customer queries and improve the customer experience.
• Support contract renewals, commercial negotiations and pricing discussions in line with company processes.
• Gather customer feedback and share market, competitor and customer insight with the wider business.
• Contribute to continuous improvement across account management processes, systems and ways of working.
• Comply with all company policies, procedures, legal requirements and relevant industry standards.
• Undertake other reasonable duties consistent with the role.

Skills

Account management

Relationship management

Sales

CRM systems

Communication skills

Organisational skills

Tools

CRM systems

Business software

Job description

Ryan is seeking an Account Manager to join the Enterprise team in Manchester. You will manage enterprise customer accounts, build trusted relationships with senior stakeholders, and drive retention and growth through proactive account planning and delivery of agreed solutions.

You will collaborate with internal teams to understand customer needs, resolve issues, and contribute to revenue targets while maintaining high standards of service and customer satisfaction.