Strategic Education SaaS CSM - Remote/Budapest

Instructure, Inc.; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning & development resources

Job summary

Instructure, Inc. is seeking a Customer Success Manager to partner with high-value education accounts in BeNeLux and Central Europe. You will drive adoption, retention, and growth by aligning outcomes with customer goals and coordinating with Sales, Product, and Engineering.

The role requires 4+ years in SaaS customer success, fluency in English and Dutch, a degree, and strong CRM/PM tool skills. A background in education tech is preferred.

Qualifications

• 4+ years in Customer Success or SaaS account management, ideally in Educational Technology.
• Bachelor's degree required.
• Fluent in English and Dutch; strong communication skills.

Responsibilities

• Build trusted relationships with senior educational stakeholders.
• Identify challenges and tailor Instructure solutions.
• Drive product adoption and revenue retention.
• Collaborate with sales to support pipeline and growth.
• Gather feedback to advocate for platform enhancements.

Skills

Relationship building

Communication

Strategic partnering

Prioritization

Education

Bachelor's degree

Tools

CRM software

Project management tools

Job description

Instructure, Inc. is seeking a Customer Success Manager to partner with high-value education accounts in BeNeLux and Central Europe. You will drive adoption, retention, and growth by aligning outcomes with customer goals and coordinating with Sales, Product, and Engineering.

The role requires 4+ years in SaaS customer success, fluency in English and Dutch, a degree, and strong CRM/PM tool skills. A background in education tech is preferred.