Education Tech CSM – Strategic Growth Partner in Europe

Instructure, Inc.; Greater London; Hybride; GBP 45 000 - 75 000; Plein temps

Avantages offerts par ce poste

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning resources

Résumé du poste

Instructure is seeking a Customer Success Manager to partner with BeNeLux and Central Europe education accounts, driving adoption, retention, and growth. You will build executive relationships, tailor product solutions, and advocate for platform enhancements with cross-functional teams.

The role requires fluency in English and Dutch, 4+ years in SaaS customer success, and a background in education technology. A flexible, hybrid work model is available across multiple locations.

Qualifications

• Fluency in English and Dutch.
• 4+ years in Customer Success or SaaS account management.
• Background or strong affinity in education technology.
• Strong technical aptitude with CRM and project management tools.
• Excellent verbal and written communication with stakeholder influence and prioritization.

Responsabilités

• Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
• Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.
• Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
• Gathering customer feedback to advocate for platform enhancements with product and engineering teams.
• Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.

Connaissances

English language

Dutch language

CRM tools

Project management tools

Formation

Bachelor's degree

Outils

CRM tools

Project management tools

Description du poste

Instructure is seeking a Customer Success Manager to partner with BeNeLux and Central Europe education accounts, driving adoption, retention, and growth. You will build executive relationships, tailor product solutions, and advocate for platform enhancements with cross-functional teams.

The role requires fluency in English and Dutch, 4+ years in SaaS customer success, and a background in education technology. A flexible, hybrid work model is available across multiple locations.