Customer Success Manager (Dutch & English Speaker)

Instructure, Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Educator community

Large course library access

Coaching opportunities

Community engagement programs

Equity and ownership programs

Recognition and celebrations of shared

Growth opportunities

Job summary

Instructure, Inc. seeks a Customer Success Manager to partner with educational accounts and drive long-term success. You will nurture senior stakeholders, tailor product solutions, and collaborate with sales to support growth.

Responsibilities include driving product adoption, maximizing revenue retention, and advocating for platform enhancements with product and engineering teams. A strong CS background in SaaS is essential, with English and Dutch fluency.

Qualifications

• Bachelor’s degree required or equivalent.
• Strong technical aptitude and familiarity with CRM and project management tools.
• Background in education sector with enthusiasm for education and technology.
• Minimum of 4 years in Customer Success or SaaS account management, preferably in EdTech.
• Fluency in English and Dutch, with excellent written and verbal communication.

Responsibilities

• Partner with high-value education accounts across BeNeLux and Central Europe to drive adoption, retention and growth.
• Nurture key stakeholder alignments and propose tailored product solutions.
• Collaborate with sales to support pipeline generation and customer growth.
• Advocate for platform enhancements with product and engineering teams.
• Gather customer feedback to drive innovation and best practices.

Skills

CRM familiarity

Project management tools

Education sector experience

Customer Success experience

English and Dutch fluency

Excellent communication

Education

Bachelor’s degree

Tools

CRM software

Job description

• Customer Success Managers are strategic partners within Instructure’s Customer Experience team who provide value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals
• In this role, you will partner with high-value education accounts across BeNeLux and Central Europe, nurture key stakeholder alignments, propose tailored product solutions, drive adoption and revenue retention, collaborate with sales for growth, advocate for platform enhancements with product and engineering teams, and contribute to cross-functional initiatives
• Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers
• Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices
• Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth
• Gathering customer feedback to advocate for platform enhancements with product and engineering teams
• Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives

Benefits

• Join a passionate community of educators and the people working to support them
• Access to a large course library, mentoring and coaching opportunities, and regular feedback
• Community engagement (partnerships, volunteering, free learning resources, and ongoing outreach efforts)
• Office culture that values outcomes and impact above all
• Equity and ownership programs give every employee a stake in our future
• Ownership, recognition, and celebrations of shared success
• Growth opportunities (we’re all about helping our people move into (and thrive in) new roles)

• A Bachelor’s degree
• Strong technical aptitude and familiarity with CRM and project management tools
• A background or strong affinity within the education sector, coupled with enthusiasm for education and technology
• Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology
• A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment
• Fluency in both English and Dutch languages
• Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically