Strategic Customer Success Manager - EdTech (Remote)

Instructure, Inc.; United Kingdom; Híbrido; GBP 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning and development resources

Ownership program

Inclusive culture

Resumo da oferta

Instructure, Inc. is seeking an experienced Customer Success Manager to partner with BeNeLux and Central Europe education accounts.

You will foster senior stakeholder relationships, promote product adoption, and collaborate with sales to support growth and retention across a mix of remote, hybrid, and in-office environments. The role requires fluency in English and Dutch, 4+ years in SaaS Customer Success, and a solid education sector background.

Qualificações

• Minimum 4 years in Customer Success or SaaS account management, preferably in Education.
• Strong affinity for education and technology with education sector background.
• Experience with CRM and project management tools, plus stakeholder management.

Responsabilidades

• Build trusted relationships with senior educational stakeholders to align on outcomes.
• Identify challenges and tailor Instructure solutions to promote adoption.
• Drive product adoption, revenue retention, and collaborate with sales on pipeline.
• Collect customer feedback to advocate for platform enhancements with product/engineering.
• Manage tasks, prioritize under pressure, and participate in cross-functional initiatives.

Conhecimentos

Fluent English

Dutch language

CRM proficiency

Strong communication

Relationship management

Results oriented

Formação académica

Bachelor's degree

Ferramentas

CRM software

Project management tools

Descrição da oferta de emprego

Instructure, Inc. is seeking an experienced Customer Success Manager to partner with BeNeLux and Central Europe education accounts.

You will foster senior stakeholder relationships, promote product adoption, and collaborate with sales to support growth and retention across a mix of remote, hybrid, and in-office environments. The role requires fluency in English and Dutch, 4+ years in SaaS Customer Success, and a solid education sector background.