Customer Success Manager - Dutch & English Speaker (remote)

Instructure, Inc.; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning resources

Job summary

Instructure is seeking a Customer Success Manager to partner with BeNeLux and Central Europe education accounts, driving adoption, retention, and growth. You will build executive relationships, tailor product solutions, and advocate for platform enhancements with cross-functional teams.

The role requires fluency in English and Dutch, 4+ years in SaaS customer success, and a background in education technology. A flexible, hybrid work model is available across multiple locations.

Qualifications

• Fluency in English and Dutch.
• 4+ years in Customer Success or SaaS account management.
• Background or strong affinity in education technology.
• Strong technical aptitude with CRM and project management tools.
• Excellent verbal and written communication with stakeholder influence and prioritization.

Responsibilities

• Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
• Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.
• Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
• Gathering customer feedback to advocate for platform enhancements with product and engineering teams.
• Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.

Skills

English language

Dutch language

CRM tools

Project management tools

Education

Bachelor's degree

Tools

CRM tools

Project management tools

Job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals. In this role, you will partner with high-value education accounts across BeNeLux and Central Europe, nurture key stakeholder alignments, propose tailored product solutions, drive adoption and revenue retention, collaborate with sales for growth, advocate for platform enhancements with product and engineering teams, and contribute to cross-functional initiatives.

What You Will Be Doing

• Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
• Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.
• Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
• Gathering customer feedback to advocate for platform enhancements with product and engineering teams.
• Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.

What You Will Need To Know/have

• Fluency in both English and Dutch languages.
• Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology.
• A background or strong affinity within the education sector, coupled with enthusiasm for education and technology.
• Strong technical aptitude and familiarity with CRM and project management tools.
• Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically.
• A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment.
• A Bachelor’s degree

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.