Hybrid Enterprise Growth and Retention Director

Profitero, inc; Winnersh; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Base salary and bonus package

Healthcare eligibility

Pension plan

25 days leave + bank holidays

Birthday and reflection days

Cycle to work scheme

Job summary

Profitero+ is seeking an Account Director to oversee a portfolio of enterprise clients from our Reading, UK office. You will manage a team of Account Managers and Senior Account Managers, expand relationships, and drive retention and growth across your accounts.

The role requires 5+ years in senior account management within FMCG or tech, with strong relationship-building and cross-functional collaboration to deliver client value and renewals.

Qualifications

• 5+ years in a senior account management role or equivalent.
• Experience in FMCG and/or technology sectors is preferred.
• Excellent communication and stakeholder management skills.

Responsibilities

• Grow and retain clients in the portfolio and account group.
• Lead account planning, strategy and growth.
• Oversee KPI ownership and customer experience processes.
• Ensure ROI and renewals through client satisfaction and value delivery.
• Mentor and develop team members through onboarding and beyond.
• Collaborate with internal stakeholders to tailor solutions to client needs.

Skills

Account management

English fluency

Relationship building

Communication

Strategic thinking

Education

Business/Marketing degree

Tools

Salesforce CRM

Job description

Profitero+ is seeking an Account Director to oversee a portfolio of enterprise clients from our Reading, UK office. You will manage a team of Account Managers and Senior Account Managers, expand relationships, and drive retention and growth across your accounts.

The role requires 5+ years in senior account management within FMCG or tech, with strong relationship-building and cross-functional collaboration to deliver client value and renewals.