Strategic Director of Customer Success & Cloud Adoption

JPMorgan Chase & Co.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A global financial services leader in the UK seeks a Customer Success Director to spearhead customer success initiatives. This role involves developing strategies for customer engagement, managing onboarding, and promoting customer health metrics. Candidates need advanced experience in customer success within technology and cloud certifications. Join a diverse team fostering trusted long-term partnerships with clients to achieve their objectives.

Benefits

Diversity and inclusion initiatives

Equal opportunity employer

Qualifications

• Advanced experience in customer success roles within technology.
• Proven ability to influence product adoption across a diverse customer base.
• Demonstrated knowledge of both public and private cloud offerings.

Responsibilities

• Develop and execute customer success strategies through proactive engagement.
• Coach the team on account meeting best practices.
• Build and own success metrics to track customer health and satisfaction.

Skills

Customer success strategy development

Team leadership

Stakeholder communication

Technical proficiency in cloud platforms

Data analytics

Education

Cloud technical certifications in AWS, Azure, and/or GCP

Job description

A global financial services leader in the UK seeks a Customer Success Director to spearhead customer success initiatives. This role involves developing strategies for customer engagement, managing onboarding, and promoting customer health metrics. Candidates need advanced experience in customer success within technology and cloud certifications. Join a diverse team fostering trusted long-term partnerships with clients to achieve their objectives.