Strategic Customs Operations Leader

CEVA Logistics; Felixstowe; On-site; GBP 55,000 - 70,000; Full time

Job summary

CEVA Logistics in Felixstowe seeks an experienced Customs Operations Manager to lead the customs function, ensuring accurate import/export declarations and transit movements, while maintaining compliance with HMRC regulations. Some travel to Liverpool is a mandatory requirement.

You will drive operational excellence, develop your team, and deliver outstanding service to customers. Monday to Friday, full-time in the Felixstowe site, with opportunities to improve processes and collaborate with

Qualifications

• Extensive experience in customs operations and team leadership.
• Strong knowledge of HMRC regulations and procedures.
• Experience with Destin8 and CNS systems is preferred.

Responsibilities

• Lead, motivate and develop a customs team to deliver high performance and customer focus.
• Manage day-to-day customs operation, maintaining service levels and quality.
• Ensure all import, export and transit declarations comply with HMRC and regulations.
• Drive quality assurance and ensure compliance procedures are followed.
• Monitor changes in customs legislation and communicate updates to the team.
• Build strong relationships with customers and attend meetings as required.
• Identify opportunities to improve processes and reduce waste.
• Collaborate with internal stakeholders to support business growth.
• Lead workforce planning and capacity management to meet demand.
• Oversee recruitment, onboarding and employee engagement.
• Support commercial initiatives and customer implementations.

Skills

Customs operations

Team leadership

HMRC regulations

Destin8

CNS

Stakeholder management

Process improvement

Tools

Destin8

CNS

Job description

CEVA Logistics in Felixstowe seeks an experienced Customs Operations Manager to lead the customs function, ensuring accurate import/export declarations and transit movements, while maintaining compliance with HMRC regulations. Some travel to Liverpool is a mandatory requirement.

You will drive operational excellence, develop your team, and deliver outstanding service to customers. Monday to Friday, full-time in the Felixstowe site, with opportunities to improve processes and collaborate with