Customs Manager

Ceva Logistics; West Kirby; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Holiday buy scheme

Pension

Life assurance

Job summary

Ceva Logistics is seeking an experienced Customs Operations Manager for our Liverpool team. You will lead a customs operation ensuring accurate import/export and transit declarations, while driving service quality and compliance with HMRC regulations.

You will build a high-performing team, manage recruitment and development, and collaborate with stakeholders to deliver customer-focused solutions. This role suits a proactive leader with strong regulatory knowledge.

Qualifications

• Extensive experience in customs operations and team leadership.
• Strong knowledge of HMRC regulations and compliance processes.
• Ability to drive continuous improvement and efficiency.

Responsibilities

• Lead and develop the customs team to deliver high performance and customer focus.
• Manage day-to-day customs operations, ensuring service levels and accuracy.
• Ensure all import/export/transit declarations comply with HMRC regulations.
• Drive quality assurance and compliance procedures across the operation.
• Monitor regulatory changes and guide the team on updates.

Skills

Customs operations

Team leadership

Stakeholder management

Compliance

Process improvement

Tools

Destin8

CNS

Job description

Our Customs team in Liverpool is looking for an experienced Customs Operations Manager. In this role, you will be responsible for ensuring the accurate and compliant completion of all import and export declarations, as well as transit movements across your team's portfolio. You will drive operational excellence, maintain high service standards, and support your team in delivering an outstanding customer experience while ensuring full compliance with customs legislation.

This is a Monday to Friday role.

WHAT ARE YOU GOING TO DO?

• Lead, motivate and develop a customs team, creating a high-performance and customer-focused culture.
• Manage the day-to-day customs operation, ensuring service levels, productivity and quality standards are consistently achieved.
• Ensure all import, export and transit declarations are completed accurately and in line with HMRC and other government regulations.
• Drive quality assurance processes, ensuring compliance procedures are consistently followed across the operation.
• Monitor changes in customs legislation and government regulations, communicating updates and providing guidance to the team.
• Build and maintain strong relationships with customers, acting as a key point of contact and attending customer meetings where required.
• Identify opportunities to improve processes, eliminate waste and increase operational efficiency through continuous improvement initiatives.
• Work closely with internal stakeholders to support business growth, deliver innovative solutions and share best practice.
• Lead workforce planning and capacity management to ensure resources are aligned with customer demand.
• Take ownership of recruitment, onboarding, employee engagement and retention activities.
• Support commercial initiatives and customer implementations, contributing to successful business growth.
• Promote a culture of learning, collaboration and continuous development across the department.

Our ideal candidate will have significant experience in customs operations and a proven track record of leading and developing high-performing teams. You'll have a strong understanding of HMRC regulations, customs procedures and systems such as Destin8 and CNS, along with excellent communication and relationship-building skills. We're looking for someone who is customer-focused, thrives under pressure, enjoys solving problems, embraces change, and is passionate about driving compliance, continuous improvement and team success.

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey.

We offer a benefits package that includes

• competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance.

There's no doubt that you will be compensated for your hard work and commitment.