Customs Operations Leader - Import/Export & Compliance

CMA CGM; Felixstowe; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Annual leave with holiday buy scheme

Pension

Life assurance

Job summary

CEVA Logistics Felixstowe is looking for an experienced Customs Operations Manager to lead the team responsible for import/export declarations and transit movements, ensuring accuracy, compliance and excellent service.

You will drive operational excellence, monitor HMRC regulations, and build strong customer relationships, with occasional travel to Liverpool. Join CEVA to deliver efficient processes in a fast-paced logistics environment.

Qualifications

• Significant experience in customs operations and leading teams.
• Strong knowledge of HMRC rules and customs procedures.
• Experience with customs systems such as Destin8 and CNS.

Responsibilities

• Lead, motivate and develop a customs team, creating a high-performance and customer-focused culture.
• Manage the day-to-day customs operation, ensuring service levels, productivity and quality standards are consistently achieved.
• Ensure all import, export and transit declarations are completed accurately and in line with HMRC and other government regulations.
• Drive quality assurance processes, ensuring compliance procedures are consistently followed across the operation.
• Monitor changes in customs legislation and government regulations, communicating updates and providing guidance to the team.
• Build and maintain strong relationships with customers, acting as a key point of contact and attending customer meetings where required.
• Identify opportunities to improve processes, eliminate waste and increase operational efficiency through continuous improvement initiatives.
• Work closely with internal stakeholders to support business growth, deliver innovative solutions and share best practice.
• Lead workforce planning and capacity management to ensure resources are aligned with customer demand.
• Take ownership of recruitment, onboarding, employee engagement and retention activities.
• Support commercial initiatives and customer implementations, contributing to successful business growth.
• Promote a culture of learning, collaboration and continuous development across the department.

Skills

Customs operations

Team leadership

HMRC regulations

Destin8

CNS

Stakeholder management

Tools

Destin8

CNS

Job description

CEVA Logistics Felixstowe is looking for an experienced Customs Operations Manager to lead the team responsible for import/export declarations and transit movements, ensuring accuracy, compliance and excellent service.

You will drive operational excellence, monitor HMRC regulations, and build strong customer relationships, with occasional travel to Liverpool. Join CEVA to deliver efficient processes in a fast-paced logistics environment.