Customer Operations & Engagement Strategist

Royal London; Alderley Edge; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension matching (up to 14%)

Private medical insurance

Job summary

Royal London is seeking a Customer Operations and Engagement Specialist in Alderley Park with a 50/50 hybrid work model. You will coordinate reporting across KPIs and governance materials, supporting leadership meetings and action tracking to improve performance and colleague experience.

You will work closely with Customer Operations leaders, internal comms and the People Team to turn feedback into actionable improvements, plan colleague events, and deliver clear updates for senior stakeholders.

Qualifications

• Strong planning, organisation and coordination skills.
• Experience supporting colleague engagement, communications, events, governance or business planning.
• Ability to analyse information and data and translate it into clear, meaningful updates.
• Excellent communication and relationship-building skills, with confidence working across different organizational levels.
• Proactive, adaptable and curious, with interest in improving customer and colleague experiences. Power BI, Tableau or reporting experience would be beneficial.

Responsibilities

• Coordinate reporting across operational KPIs, service performance, risks, benefits and business priorities.
• Produce clear packs, updates and materials for leadership meetings and governance activity.
• Coordinate actions, priorities and decision-making support for the Customer Operations Leadership Team.
• Plan and deliver colleague events, workshops, listening sessions and communications.
• Work with Customer Operations, Internal Communications and the People Team to turn colleague feedback into meaningful actions.
• Track actions, risks, deadlines and benefits, identifying opportunities to improve reporting and ways of working.

Tools

Power BI

Tableau

PowerPoint

Job description

Royal London is seeking a Customer Operations and Engagement Specialist in Alderley Park with a 50/50 hybrid work model. You will coordinate reporting across KPIs and governance materials, supporting leadership meetings and action tracking to improve performance and colleague experience.

You will work closely with Customer Operations leaders, internal comms and the People Team to turn feedback into actionable improvements, plan colleague events, and deliver clear updates for senior stakeholders.