Strategic Customer Success Manager – Exec Advisory & Growth

Brivo, Inc.; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

28 paid holidays

Company equipment

Pension plan

Brivo swag

Company day

Job summary

Brivo, Inc. in London is seeking a Customer Success Account Manager to own a high‑value portfolio, drive product adoption, and deliver measurable ROI across customer accounts.

You will collaborate with C‑suite executives, lead quarterly strategy sessions (EBRs), and identify expansion opportunities to grow renewals and revenue, while aligning product capabilities with long‑term business goals.

Qualifications

• 2–5 years in Customer Success, Account Management, or Sales/Business Development in SaaS/tech.
• Proven value-based selling with expansion, upsell/cross-sell and pipeline generation.
• Autonomous portfolio ownership with revenue and retention targets.
• Exceptional executive presence for C‑suite engagements; strategic advisory skills.

Responsibilities

• Own a high-value portfolio and drive net revenue retention and renewal health.
• Lead quarterly strategy sessions with C‑suite stakeholders to align product value with business goals.
• Identify, qualify, and advance expansion opportunities with Sales collaboration.
• Synthesize customer insights to influence product roadmap and service delivery.

Skills

Strategic Account Mgmt

Executive engagement

Value-based selling

Forecasting

Cross-functional collaboration

Tools

Salesforce

Gainsight

Job description

Brivo, Inc. in London is seeking a Customer Success Account Manager to own a high‑value portfolio, drive product adoption, and deliver measurable ROI across customer accounts.

You will collaborate with C‑suite executives, lead quarterly strategy sessions (EBRs), and identify expansion opportunities to grow renewals and revenue, while aligning product capabilities with long‑term business goals.