London-Based Strategic CS Account Manager - Executive Advisory & Growth

Brivo, Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Company equipment

28 days leave

Pension plan

Company swag

Company day

Job summary

Brivo, Inc. is seeking a Customer Success Account Manager in London to own strategic accounts and drive long-term value. You will engage with executives and users to validate outcomes, expand collaborations, and sustain high NRR across a high-value portfolio.

You will lead quarterly strategy sessions, advocate for customers inside Brivo, and partner with Sales to unlock renewals and new pipeline, while shaping the product roadmap with customer insights.

Qualifications

• 2–5 years in Customer Success, Account Management, or Sales.
• Proven experience in value-based selling and expansion.
• Autonomous management of a complex book of business.

Responsibilities

• Own high-value portfolio to meet revenue targets and retention.
• Lead executive strategy sessions with C-suite stakeholders.
• Identify and execute on expansion (upsell/cross-sell).
• Advocate for customers to drive product roadmap improvements.
• Develop relationships to position for future leadership opportunities.

Tools

Salesforce

Gainsight

Job description

Brivo, Inc. is seeking a Customer Success Account Manager in London to own strategic accounts and drive long-term value. You will engage with executives and users to validate outcomes, expand collaborations, and sustain high NRR across a high-value portfolio.

You will lead quarterly strategy sessions, advocate for customers inside Brivo, and partner with Sales to unlock renewals and new pipeline, while shaping the product roadmap with customer insights.