Strategic Customer Success Manager (EMEA)

Mobility Global Inc.; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Retirement plan

Incentives

Job summary

Mobility Global Inc. is seeking a Customer Success Manager for our London office. You will lead client engagement, enablement, and adoption initiatives, collaborating with Sales, Marketing, Product, and other teams to maximize platform value.

The role requires strong relationship-building, strategic thinking, and a track record in a consultative, customer-facing environment. A Bachelor’s degree and comfort with change are essential.

Qualifications

• Minimum 2+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities.
• Ability to build and maintain relationships with senior client contacts and ensure high satisfaction.
• Comfortable navigating change and explaining complex information clearly to diverse audiences.

Responsibilities

• Plan and execute proactive client engagement activities such as onboarding, migration, adoption, and value reviews with cross-functional teams.
• Educate clients on Mobility Global products to boost usage, awareness, and value realization.
• Support customers through platform migrations and manage renewals and upsell opportunities.

Skills

Client engagement

Account management

Communication skills

Teamwork

Education

Bachelor's degree

Tools

Salesforce

SalesLoft

MS Office

Job description

Mobility Global Inc. is seeking a Customer Success Manager for our London office. You will lead client engagement, enablement, and adoption initiatives, collaborating with Sales, Marketing, Product, and other teams to maximize platform value.

The role requires strong relationship-building, strategic thinking, and a track record in a consultative, customer-facing environment. A Bachelor’s degree and comfort with change are essential.