Customer Success Manager

Job Advert; Worthing; On-site; GBP 50,000 - 75,000; Full time

Job summary

Job Advert in London, UK, seeks a Customer Success Manager to build and maintain relationships with key clients, ensuring adoption and satisfaction. You will own onboarding, manage health metrics, and coordinate with product and internal teams to deliver seamless service.

The role requires excellent communication, proactive problem-solving, and the ability to manage multiple accounts in a fast-paced SaaS environment.

Qualifications

• Experience in customer success, account management, or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to client challenges.
• Ability to manage multiple accounts and projects simultaneously.
• Experience with CRM software and customer success tools.
• Strong analytical skills and attention to detail.

Responsibilities

• Develop and maintain strong relationships with key client stakeholders.
• Serve as the main contact for account management and customer queries.
• Monitor customer health and address issues to ensure high customer satisfaction.
• Collaborate with internal teams for onboarding and service delivery.
• Identify opportunities for upselling and cross-selling to drive account growth.
• Gather customer feedback and provide insights to product and development teams for continuous improvement.
• Prepare and deliver regular account reviews and success plans.

Skills

Customer success experience

Communication

Problem solving

Account management

CRM software

Analytical skills

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Job description

Job Title: Customer Success Manager

Location: London, UK

Job Type: Permanent

Job Description:

As a Customer Success Manager, you will be responsible for building strong relationships with our clients to ensure their success and satisfaction. You will serve as the primary point of contact for key accounts, understanding their needs, and providing tailored solutions to help them achieve their business objectives.

Key Responsibilities

• Develop and maintain strong relationships with key client stakeholders.


• Serve as the main point of contact for account management and customer queries.


• Monitor customer health and proactively address any issues to ensure high customer satisfaction.


• Collaborate with internal teams to ensure smooth onboarding and seamless service delivery.


• Identify opportunities for upselling and cross-selling to drive account growth.


• Gather customer feedback and provide insights to product and development teams for continuous improvement.


• Prepare and deliver regular account reviews and success plans.

Skills and Qualifications

• Proven experience in customer success, account management, or a related role.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and a proactive approach to client challenges.


• Ability to manage multiple accounts and projects simultaneously.


• Experience with CRM software and customer success tools.


• Strong analytical skills and attention to detail.

Education and Experience

• Bachelor's degree in Business, Marketing, or a related field preferred.


• Previous experience in a similar role, ideally within a SaaS or technology company.