Strategic Customer Success Manager

Stackline; City of Westminster; Híbrido; GBP 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonuses

Incentives

Benefits package

Descripción de la vacante

Stackline is seeking a Customer Strategy Manager in London to serve as the backbone of our client-facing team. You will build strong relationships, understand objectives, and ensure customers realize value from Stackline's products and services.

You will conduct regular business reviews, deliver actionable insights, and develop customer success plans. This role emphasizes data-driven decision making, strong communication, and a proactive, high-energy attitude in a hybrid London environment.

Formación

• Bachelor's degree required.
• 4–5 years in customer success or account management, preferably B2B SaaS.
• 3+ years in a customer-facing role such as consulting or banking.
• Strong analytical skills with data-driven insights.
• Proficiency in Excel and PowerPoint; ability to present findings.

Responsabilidades

• Build strong relationships with customers to understand goals and challenges.
• Conduct regular business reviews to share insights and identify opportunities.
• Deliver relevant insights on a regular cadence.
• Develop and execute customer success plans to achieve goals.
• Collaborate with cross-functional teams to enhance customer experience and growth.
• Advocate for customer needs and monitor health to ensure retention.

Conocimientos

Communication skills

Analytical thinking

Emotional intelligence

Problem solving

Stakeholder management

Travel readiness

Educación

Bachelor's degree

Herramientas

Excel

PowerPoint

Descripción del empleo

Stackline is seeking a Customer Strategy Manager in London to serve as the backbone of our client-facing team. You will build strong relationships, understand objectives, and ensure customers realize value from Stackline's products and services.

You will conduct regular business reviews, deliver actionable insights, and develop customer success plans. This role emphasizes data-driven decision making, strong communication, and a proactive, high-energy attitude in a hybrid London environment.