Customer Success Manager

Infront; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Wellbeing initiatives

Competitive holiday entitlement

Pension scheme

Learning resources

Job summary

Infront is looking for a Customer Success Manager to join our London-based team. You will take ownership of a portfolio of clients, enhancing customer experience and driving long-term value.

This role involves building trusted partnerships and contributing to customer satisfaction. You will work closely with various teams to deliver high-quality client experiences and growing accounts.

Benefits include wellness initiatives, competitive holiday entitlement, and a pension scheme.

Qualifications

• Proven experience in customer success or account management.
• Experience in finance, financial software, or fintech/market data is advantageous.
• Strong understanding of client needs and practical solutions.

Responsibilities

• Build and maintain client relationships through regular meetings.
• Act as the primary contact for client accounts.
• Identify upsell and cross-sell opportunities.
• Schedule onboarding sessions and user training.
• Collaborate with sales and support teams.

Skills

Customer Success experience

Account Management

Financial data knowledge

Strong communication skills

Organizational skills

Job description

About the Role

We are looking for a Customer Success Manager to join our London‑based team at an important stage of development. This role offers the opportunity to take ownership of a portfolio of clients and play a key role in strengthening relationships, enhancing customer experience, and driving long‑term value across our London accounts.

You will focus on building strong, trusted partnerships with customers through regular in‑person engagement, gaining a deep understanding of their needs and ensuring they are getting the most out of our products and services. Your work will contribute directly to customer satisfaction, retention, and account growth.

Over time, the role will expand to include onboarding new customers and supporting the continued evolution of our customer success approach in the region. Working closely with colleagues across sales, trading, product, and support, you will be part of a collaborative effort to deliver a consistent, high‑quality experience across the full customer lifecycle.

Please note: for this position we can only consider applications from candidates who are already based in London, UK, and who are eligible to work in the UK without requiring sponsorship now or in the future.

In this role, you will:

• Build and maintain strong relationships with a portfolio of London‑based clients through regular meetings and on‑site visits
• Act as the primary point of contact for your accounts, developing a deep understanding of client needs and objectives
• Proactively assess account health, identifying risks, opportunities, and areas for improvement
• Plan and deliver onboarding sessions and user training to support successful adoption of our solutions
• Schedule and lead regular check‑ins with clients (monthly, quarterly, or bi‑annually depending on requirements)
• Identify upsell and cross‑sell opportunities and collaborate with sales to drive account growth
• Represent the voice of the customer internally, ensuring feedback and requirements are clearly communicated
• Work closely with sales, product specialists, trading, and support teams to resolve client queries and deliver solutions
• Support the setup and activation of new client accounts
• Gradually take on greater ownership of account strategy and long‑term client development

Who you are

• You have proven experience in Customer Success or Account Management in a client‑facing role
• Ideally, you have a background or experience in finance, financial software, or fintech/market data products is highly advantageous
• You have experience managing and developing relationships across a portfolio of customers
• You have a strong understanding of financial data, market data, or trading software
• You have the ability to understand client needs and translate them into practical solutions
• You have strong communication skills, with confidence engaging clients in‑person and remotely
• You are highly organized, self‑motivated, and able to manage a portfolio independently
• You have the willingness and ability to travel regularly to client sites across London

Our offer

Health & wellness

Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.

Holiday

Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.

Pension

Plan for your long‑term financial wellbeing through our pension scheme, supported by employer contributions.

Learning & development

Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.

Culture & impact

Be part of an international team with a startup mindset and play a key role in making a meaningful impact.

Our offices

Work from Europe’s leading financial centers and be at the heart of where finance happens.