Strategic Accounts Customer Success Leader

Rackspace Technology, Inc.; England; Híbrido; GBP 96.000 - 128.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Equity awards

Employee Stock Purchase Plan (ESPP)

Descripción de la vacante

Rackspace Technology is seeking a Customer Success Manager for strategic accounts in the UK, hybrid work model. You will lead pre- and post-sales service delivery, sustain strategic partnerships, and drive plans up to two years ahead across multiple stakeholders from technical staff to directors.

You will manage CRM-based retention, identify value-add opportunities, and collaborate with cross-functional teams to resolve issues quickly and deliver WOW customer experiences.

Formación

• Commercial and business acumen.
• Ability to communicate technical information to a variety of stakeholders.
• Experience with customer negotiations.
• Experience managing large corporate accounts.

Responsabilidades

• Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers.
• Manages all facets of customer retention (CRM) including resolution of customer concerns and growth plans.
• Analyses operational processes and escalation procedures to identify opportunities for service delivery improvements.
• Liaises between departments to resolve status, production, delivery and billing inquiries.

Conocimientos

Relationship building

Networking

Communication skills

Negotiation

Leadership

ITIL familiarity

Herramientas

ITIL framework

Descripción del empleo

Rackspace Technology is seeking a Customer Success Manager for strategic accounts in the UK, hybrid work model. You will lead pre- and post-sales service delivery, sustain strategic partnerships, and drive plans up to two years ahead across multiple stakeholders from technical staff to directors.

You will manage CRM-based retention, identify value-add opportunities, and collaborate with cross-functional teams to resolve issues quickly and deliver WOW customer experiences.