Strategic Customer Success Leader (UK)

Planon; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

Planon is seeking a Customer Success Manager in the UK to own the success and long-term development of strategic customers. This role goes beyond traditional support, focusing on adoption, value realization and growth across Planon's real estate and facility management solutions.

You'll act as a trusted advisor, engaging with stakeholders at multiple levels, coordinating with Account Management, Services, Support, Product and R&D to turn customer insights into action and a clear roadmap for

Responsibilities

• Build long-term relationships with strategic customers, from operational stakeholders through to senior decision-makers
• Develop a deep understanding of each customer’s business, real estate and facility management environment, objectives and use of Planon
• Create and drive long-term customer success plans focused on adoption, value realisation, retention and future growth
• Proactively identify risks, challenges and opportunities, coordinating the right Planon teams to move customers forward
• Identify opportunities to expand the value customers receive from Planon and partner with Account Management to develop these commercially
• Act as the voice of the customer internally and connect customer needs with Services, Support, Product and R&D

Job description

Planon is seeking a Customer Success Manager in the UK to own the success and long-term development of strategic customers. This role goes beyond traditional support, focusing on adoption, value realization and growth across Planon's real estate and facility management solutions.

You'll act as a trusted advisor, engaging with stakeholders at multiple levels, coordinating with Account Management, Services, Support, Product and R&D to turn customer insights into action and a clear roadmap for