Strategic Deployment & Growth Lead

Planhat; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Planhat London seeks an ambitious Customer Success Manager to own commercial outcomes from onboarding through renewal and expansion. You will drive measurable customer outcomes by aligning product adoption with revenue growth and operational efficiency, while proactively identifying expansion opportunities.

You will engage with senior stakeholders, shape product roadmap priorities, and relentlessly pursue growth for customers and yourself in a fast-paced, AI‑driven SaaS environment.

Qualifications

• 3–5+ years in fast-paced, high-performance environments (management consulting or fast-growth startups).
• Proven track record in driving revenue growth, retention, and expansion.
• Strong business acumen with genuine curiosity about AI and the SaaS landscape.

Responsibilities

• Own commercial outcomes end-to-end across onboarding, renewal, and expansion.
• Drive measurable customer outcomes and align strategy with revenue expansion or operational efficiency.
• Identify expansion opportunities by analyzing usage patterns and health data to reduce churn.
• Drive product adoption as a foundation for long-term value and revenue growth.
• Contribute to product and go-to-market strategy through direct customer engagement.

Skills

NRR ownership

Stakeholder management

Product adoption

Autonomy

AI curiosity

Job description

Planhat London seeks an ambitious Customer Success Manager to own commercial outcomes from onboarding through renewal and expansion. You will drive measurable customer outcomes by aligning product adoption with revenue growth and operational efficiency, while proactively identifying expansion opportunities.

You will engage with senior stakeholders, shape product roadmap priorities, and relentlessly pursue growth for customers and yourself in a fast-paced, AI‑driven SaaS environment.