Customer Strategy Manager

Stackline; City of Westminster; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Annual bonuses

Incentives

Benefits package

Job summary

Stackline is seeking a Customer Strategy Manager in London to serve as the backbone of our client-facing team. You will build strong relationships, understand objectives, and ensure customers realize value from Stackline's products and services.

You will conduct regular business reviews, deliver actionable insights, and develop customer success plans. This role emphasizes data-driven decision making, strong communication, and a proactive, high-energy attitude in a hybrid London environment.

Qualifications

• Bachelor's degree required.
• 4–5 years in customer success or account management, preferably B2B SaaS.
• 3+ years in a customer-facing role such as consulting or banking.
• Strong analytical skills with data-driven insights.
• Proficiency in Excel and PowerPoint; ability to present findings.

Responsibilities

• Build strong relationships with customers to understand goals and challenges.
• Conduct regular business reviews to share insights and identify opportunities.
• Deliver relevant insights on a regular cadence.
• Develop and execute customer success plans to achieve goals.
• Collaborate with cross-functional teams to enhance customer experience and growth.
• Advocate for customer needs and monitor health to ensure retention.

Skills

Communication skills

Analytical thinking

Emotional intelligence

Problem solving

Stakeholder management

Travel readiness

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Join the Customer Strategy team as a Customer Strategy Manager and be the backbone of our client-facing team! You will build strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services. Our Customer Strategy Managers are driven to identify and share key insights with customers to help them realize full value from their relationship with Stackline. The ideal candidate will have experience in managing complex customer engagements, is extremely data-driven, and possess excellent communication and interpersonal skills. This is a hybrid role (4 days/ week) in our Central London office.,

• Build strong relationships with customers to understand their goals, objectives, and challenges.
• Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities.
• Deliver relevant and compelling insights to customers on a regular cadence.
• Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
• Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth.
• Act as the voice of the customer within the organization, advocating for customer needs and requirements.
• Continuously monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention.
• Bachelor's degree in a relevant field.
• 4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.
• Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.
• Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.
• Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond.
• High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization.
• A true passion and motivation to delight customers, and treat each customer as if they were your only one.
• Ability to work in a fast-paced environment while maintaining focus on primary goals.
• Ability to think big, solve problems, and are detail oriented.
• Proficient in Microsoft Outlook, Excel, and PowerPoint.
• Ability to travel monthly to quarterly depending on your assigned client portfolio.

Bonus Points If You Have:

• Experience manipulating data with technologies such as SQL or similar technology.
• Demonstrated ability to think big, work hard, and solve problems.
• Experience working in a startup, retail, digital advertising, or e-commerce environment.
• Proficiency in Italian, German, French, and/or Japanese.

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we now have offices in Minneapolis, New York, Cleveland, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates. Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job‑related knowledge, skills, experience, geographical location, and performance.

The pay range for this position located in London is £60,000 - £70,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition, we provide a robust benefits and perks package.