Strategic Customer Growth & Retention Coordinator

PepsiCo Inc.; Brigg; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + commission

Flexible benefits package

Job summary

PepsiCo UK is seeking a proactive sales/customer service professional to manage a broad customer portfolio and drive growth across Walkers, Quaker, Doritos, and Pipers brands. You will build strong client relationships, upsell strategically, and use data dashboards to optimise performance.

Role focuses on end-to-end account handling, coordinating with logistics and finance, and delivering top-tier customer service while pursuing targets in a fast-paced environment.

Qualifications

• GCSE level education is required.
• 1 year of sales and customer service experience preferred.
• Ability to use CRM systems and Microsoft Office effectively.
• Good numeracy and strong communication skills.
• Excellent planning, accuracy and time management.

Responsibilities

• Manage and retain a large customer portfolio and upsell where appropriate.
• Develop relationships to maximise product usage and revenue.
• Utilise sales data and dashboards to track performance and trends.
• Implement go-to-market strategies and communicate incentives to customers.
• Onboard new accounts following set procedures for retention.
• Maintain accurate customer data and adjust call cycles as needed.
• Coordinate with warehouse, logistics and finance to meet service standards.
• Provide regular feedback on performance and market trends.

Skills

GCSE level education

Sales experience

Customer service experience

CRM systems

Microsoft Office

Numeracy

Communication

Planning

Accuracy

Time management

Self-motivation

Education

GCSE level education

Tools

CRM systems

Microsoft Office

Job description

PepsiCo UK is seeking a proactive sales/customer service professional to manage a broad customer portfolio and drive growth across Walkers, Quaker, Doritos, and Pipers brands. You will build strong client relationships, upsell strategically, and use data dashboards to optimise performance.

Role focuses on end-to-end account handling, coordinating with logistics and finance, and delivering top-tier customer service while pursuing targets in a fast-paced environment.