Customer Supply Chain Lead (Discounters)

PepsiCo Inc.; Reading; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Critical illness cover

Discounted gym memberships

Enhanced parental leave

Electric car schemes

Job summary

PepsiCo UK is seeking a senior leader to head the end-to-end Customer Collaboration across designated Discounter customers. You will drive service delivery, supply chain excellence, and strategic engagement by integrating customer insights into IBP planning and coordinating cross-functional teams.

As supply chain lead, you will provide strategic direction, lead continuous improvement, and develop high-performing teams aligned with PepsiCo UK objectives and growth plans.

Qualifications

• Experience in supply chain, customer collaboration, demand planning, or customer operations.
• Strong stakeholder management and relationship-building skills.
• Proven ability to work cross-functionally and influence decision-making.
• Excellent analytical, problem-solving, and communication skills.
• Experience leading teams and driving continuous improvement initiatives.

Responsibilities

• Lead the supply chain collaboration strategy for key Discounter customers.
• Build relationships with customers and senior internal stakeholders.
• Drive forecast accuracy and demand planning through collaboration.
• Identify opportunities to improve service, inventory, and satisfaction.
• Lead regular business reviews with visibility of risks and opportunities.
• Manage supply chain risks and deliver timely solutions.
• Support product launches, promotions, and range changes across functions.
• Champion continuous improvement of planning processes and efficiency.
• Lead, coach, and develop team members.
• Act as SME for customer collaboration and future growth.

Skills

Supply chain

Customer collaboration

Demand planning

Customer operations

Stakeholder management

Relationship building

Cross-functional influence

Analytical skills

Problem solving

Communication skills

Team leadership

Continuous improvement

Job description

Overview

At PepsiCo UK, we're proud to make some of the nation's favourite snacks and drinks—like Walkers, Quaker, Doritos, Pipers, and Monster Munch. With sites across the UK, including our Quaker mill in Cupar and Doritos factory in Coventry, we're also home to one of the world's largest crisp factories in Leicester.

About the role

To lead the end-to-end Customer Collaboration agenda across designated Discounter customers, ensuring industry-leading service delivery through effective demand and supply planning, strong customer partnerships, and robust cross-functional collaboration.

The role is accountable for driving service performance, supply chain excellence, and strategic customer engagement by integrating customer intelligence into the business planning process, leading customer-specific Integrated Business Planning (IBP) activities, and influencing internal and external stakeholders to deliver sustainable growth and operational efficiency.

As the supply chain lead for key customer accounts, this role provides strategic direction, drives continuous improvement initiatives, and develops high-performing teams while ensuring alignment with PepsiCo UK business objectives

Responsibilities

• Lead the supply chain collaboration strategy for key Discounter customers, ensuring alignment between customer needs and business objectives.
• Build and maintain strong relationships with customers and senior internal stakeholders, acting as the primary supply chain contact.
• Drive forecast accuracy and demand planning through effective collaboration and insight sharing.
• Identify opportunities to improve service, availability, inventory performance, and customer satisfaction.
• Lead regular business reviews, providing clear visibility of risks, opportunities, and performance.
• Manage supply chain risks and issues, delivering timely solutions to maintain customer service excellence.
• Support the successful delivery of product launches, promotions, and range changes through cross-functional coordination.
• Champion continuous improvement initiatives that enhance planning processes, operational efficiency, and customer outcomes.
• Lead, coach, and develop team members, fostering a high-performance and inclusive culture.
• Act as a subject matter expert for customer collaboration, influencing best practices and supporting future business growth.

Qualifications

• Experience in Supply Chain, Customer Collaboration, Demand Planning, or Customer Operations.
• Strong stakeholder management and relationship-building skills.
• Proven ability to work cross-functionally and influence decision-making.
• Excellent analytical, problem-solving, and communication skills.
• Experience leading teams and driving continuous improvement initiatives.

Why Join Us?

We offer a competitive salary, and a wide range of benefits - from critical illness cover and discounted gym memberships to enhanced parental leave and electric car schemes. Our commitment to wellbeing and career growth makes us a Top Employer for 14 years running.

Equal Opportunities

We're an equal opportunity employer, committed to the Equality Act 2010. We welcome applicants from all backgrounds and will provide any necessary adjustments to support you through the recruitment process.