Strategic Customer Growth Manager

ROAR Logistics; Andover; On-site; GBP 40,000 - 70,000; Full time

Job summary

Rich’s Products Corporation invites applications for a Key Account role focused on building trusted customer partnerships and delivering against channel strategies. You will own customer plans, engage multi-level stakeholders, and drive growth across assigned portfolios.

You will collaborate with production, supply chain, R&D, finance and marketing to ensure KPI targets are achieved and value is created for both Rich’s and customers.

Qualifications

• Excellent interpersonal and relationship management skills.
• Ability to operate on own initiative and make well-thought-through decisions under pressure.
• Source, interpret and create insight behind customer and market data.
• Use insight and market data to create and deliver compelling customer presentations to influence decisions.
• Develop customer relationships and build revenue and profit from them.
• Build relationships at all levels and call on wider internal teams when needed.
• Adaptable and resilient.
• Strong negotiation skills in an FMCG commercial environment.
• Experience of working with R&D and bringing a product to market.
• Operate at pace in a fast-moving environment.

Responsibilities

• Develop clear customer strategies aligned with channel and BU strategy to deliver market growth.
• Implement customer-focused growth solutions to hit budget and revenue/profit targets.
• Be accountable to the Business Unit Head for your customer scope and KPI delivery.
• Own multi-level contact structures to ensure short- and long-term plans are delivered.
• Own insights and selling stories that deliver year-on-year outcomes and strengthen the customer partnership.
• Be proactive in finding alternatives when monthly/quarterly/yearly delivery is challenged.
• Communicate effectively with production, supply chain, technical, NPD, finance, marketing, and category teams.
• Be a proactive team player in the BU, supporting direction and delivery across customers.
• Be the voice of the customer, actively engaging in-store and with customers to deliver support.

Skills

Interpersonal skills

Initiative

Data interpretation

Insightful presentations

Customer relationships

Stakeholder management

Adaptability

Negotiation (FMCG)

R&D collaboration

Fast-paced execution

Job description

Rich’s Products Corporation invites applications for a Key Account role focused on building trusted customer partnerships and delivering against channel strategies. You will own customer plans, engage multi-level stakeholders, and drive growth across assigned portfolios.

You will collaborate with production, supply chain, R&D, finance and marketing to ensure KPI targets are achieved and value is created for both Rich’s and customers.