Customer Growth Partner

Isaac Wholesale; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

Isaac Wholesale is looking for a Customer Growth Partner to deepen relationships with customers and identify growth opportunities. This role combines strategic follow-ups with consultative selling techniques to enhance customer loyalty and drive revenue growth.

The ideal candidate will manage account relationships, track purchasing trends, and develop tailored growth plans. If you are personable, proactive, and focused on customer success, we want to hear from you.

Qualifications

• Experience in customer relations or account management.
• Strong interpersonal and communication skills.
• Ability to analyze customer data and generate actionable insights.

Responsibilities

• Deepen relationships with existing customers.
• Identify growth opportunities and increase purchasing volume.
• Monitor and report on customer growth metrics.

Skills

Customer relationship building

Consultative selling

Proactive communication

Job description

The Customer Growth Partner is responsible for deepening relationships with existing customers, identifying growth opportunities, and increasing their purchasing volume. This role blends consultative selling with strategic follow-ups to build customer loyalty and drive sustainable revenue growth. The ideal candidate is personable, proactive, and customer-focused.

Key Responsibilities

Customer Relationship Building

• Maintain regular check-ins and relationship-building activities (calls, visits, coffee meetings).
• Understand each customer’s business needs, preferences, and goals.
• Act as a trusted advisor who adds value beyond the sale.

Growth & Upselling Strategy

• Introduce relevant new products and promotions tailored to customer needs.
• Monitor ordering patterns and suggest volume increases or complementary goods.
• Support bundling, seasonal campaigns, or loyalty initiatives to drive larger baskets.

Account Management

• Track customer orders, follow up on purchasing timelines, and resolve any service issues.
• Maintain accurate customer records and engagement history.
• Use customer insights to inform commercial and product strategy.

Engagement Planning

• Build individual growth plans for each customer.
• Schedule proactive reminders, follow-ups, and strategic check-ins.
• Share market trends and tailored suggestions to enhance their purchasing approach.

Reporting & Insights

• Monitor and report on customer growth metrics.
• Provide feedback to internal teams on how to better serve key accounts.
• Collaborate with the Commercial and Operations teams to improve service delivery.