Strategic Customer Care & Sales Executive

VIZIO. Inc.; England; On-site; GBP 27,000 - 36,000; Full time

Job summary

Certas Energy in the United Kingdom invites a proactive Customer Service & Account Management specialist to support our national account customers, process orders, respond to queries and identify customer needs for upsell opportunities.

You will combine excellent service with strong commercial awareness to retain customers, win new business and maximise value from every interaction. Experience in customer service, sales or account management and GCSEs in Maths and English are advantageous.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service experience.
• Commercial awareness and an understanding of sales opportunities.
• Strong influencing and negotiation skills.
• A target-driven and results-focused approach.
• Excellent attention to detail.
• Good organisation and time-management skills.
• The ability to prioritise and manage multiple tasks effectively.
• A proactive, solution-focused approach to customer queries and problems.
• Confidence identifying opportunities to cross-sell and up-sell.
• Strong IT skills and the ability to learn and use business systems effectively.
• The ability to work well as part of a team.
• Honesty, openness and a positive attitude.
• GCSEs (or equivalent) in Maths and English.

Responsibilities

• Take and accurately process customer orders, recording all information.
• Respond to customer inquiries relating to product availability, pricing, deliveries, order status and technical information.
• Identify customer needs and recommend relevant products and services.
• Handle customer complaints professionally and escalate when needed.
• Identify opportunities to up-sell and cross-sell products and services.
• Maintain accurate customer information and support new account applications.
• Follow company processes and record-keeping as required.
• Handle customer financial information in line with company procedures.

Skills

Communication

Customer service

Commercial awareness

Negotiation

Target-driven

Attention to detail

Organization

Time management

Prioritisation

Problem solving

Cross-selling

Team player

Education

GCSEs (or equivalent) in Maths and English

Job description

Certas Energy in the United Kingdom invites a proactive Customer Service & Account Management specialist to support our national account customers, process orders, respond to queries and identify customer needs for upsell opportunities.

You will combine excellent service with strong commercial awareness to retain customers, win new business and maximise value from every interaction. Experience in customer service, sales or account management and GCSEs in Maths and English are advantageous.