Strategic Customer Account Manager

Exertis (UK) Ltd.; Wrexham; Remote; GBP 26,000 - 38,000; Full time

Job summary

Certas Energy in Wrexham is seeking a Customer Account Manager to maximise commercial sales opportunities and deliver an exceptional customer experience. You'll combine consultative selling, account management, up-selling and cross-selling to grow sales while maintaining profitable relationships.

You'll handle inbound enquiries, manage a portfolio of commercial accounts, negotiate within authority levels and collaborate with colleagues to deliver against targets.

Qualifications

• Proven track record in telephone selling, up-selling and cross-selling.
• Strong interpersonal and communication skills.
• GCSE Maths and English are required.

Responsibilities

• Develop and maintain knowledge of our commercial products and services.
• Handle inbound customer contact across calls, emails and other channels, using a consultative sales approach.
• Identify and maximise sales opportunities, including up-selling and cross-selling relevant products and services.
• Negotiate sales prices within agreed authority levels to maximise profitability.
• Manage and grow an existing portfolio of commercial accounts, retaining customers, volume and margin while identifying opportunities for development.
• Work closely with Business Account Managers to produce customer SWOT analyses, identify prospects, support order taking and develop accounts.
• Support new sales activity for fuel and ancillary products, including prospecting lapsed and lost customers.
• Build strong, professional relationships with customers to prevent churn and protect existing business.
• Manage sales pipelines, customer retention activity, contractual legal diaries and action plans to prevent account degradation.
• Maintain up-to-date knowledge of competitor activity and market developments.
• Respond professionally to customer enquiries and ensure customer accounts and records are kept up to date.
• Manage customer financial processes, including credit checks, credit applications, payments and credit/debit note requisitions.
• Record customer interactions, quotes, sales and enquiries accurately on the appropriate systems.
• Deliver against individual, departmental and business targets and KPIs.
• Work collaboratively with colleagues across the business to deliver excellent sales and customer service.
• Proactively identify customer needs and future opportunities through effective account management.
• Investigate and resolve customer queries and complaints, escalating issues where appropriate.
• Support local marketing activity and customer engagement programmes when required.
• Promote a positive Health and Safety culture in line with our Safety F1rst principles.
• Ensure compliance with all relevant company policies, procedures, site rules and safety requirements.
• Take responsibility for your own personal development and actively participate in coaching and 1:1 activities.

Skills

Telephone selling

Up-selling

Cross-selling

Account management

Negotiation

Relationship building

Communication skills

Time management

Resilience

Education

GCSE Maths and English

Job description

Certas Energy in Wrexham is seeking a Customer Account Manager to maximise commercial sales opportunities and deliver an exceptional customer experience. You'll combine consultative selling, account management, up-selling and cross-selling to grow sales while maintaining profitable relationships.

You'll handle inbound enquiries, manage a portfolio of commercial accounts, negotiate within authority levels and collaborate with colleagues to deliver against targets.