Strategic Customer Account Manager — Growth & Retention

Vital Healthcare; Westerleigh; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Long-term career development

Professional development support

Coaching and 1:1s

Collaborative environment across the业务

Health, safety & wellbeing focus

Job summary

Certas Energy in the United Kingdom is seeking a Customer Account Manager to maximise commercial sales opportunities and deliver an exceptional customer experience. You will combine consultative selling, strong account management, up‑selling, cross‑selling and new customer acquisition to grow sales while maintaining sustainable and profitable customer relationships.

In this role you’ll work in a quality‑focused environment to exceed customer expectations, manage pipelines, support order taking

Qualifications

• B2B contact centre experience is desirable.
• Proven track record in telephone selling, up‑selling and cross‑selling.
• Account management experience is desirable.
• GCSE Maths and English are required.

Responsibilities

• Develop and maintain knowledge of commercial products and services.
• Handle inbound customer contact across calls, emails and other channels.
• Identify and maximise sales opportunities including up‑selling and cross‑selling.
• Negotiate sales prices within authority levels to maximise profitability.
• Manage and grow an existing portfolio of commercial accounts, retaining customers, volume and margin.
• Work closely with Business Account Managers to produce customer SWOT analyses and support order taking.
• Support new sales activity for fuel and ancillary products, including prospecting lapsed and lost customers.
• Build strong, professional relationships with customers to prevent churn and protect existing business.
• Manage sales pipelines, customer retention activity, and contract diaries to prevent account degradation.
• Maintain up‑to‑date knowledge of competitor activity and market developments.
• Respond to customer enquiries and ensure accounts are up to date.
• Manage customer financial processes including credit checks and payments.
• Record customer interactions and quotes accurately in systems.
• Deliver against targets and KPIs.
• Collaborate with colleagues across the business to deliver sales and service.
• Identify customer needs and opportunities through account management.
• Investigate and resolve queries, escalating when needed.
• Support local marketing activity and customer engagement programmes.
• Promote a positive Health and Safety culture in line with Safety F1rst.

Skills

Telephone selling

Up-selling

Cross-selling

Account management

Interpersonal skills

Time management

Resilience

Results-oriented

Rapport building

Objections handling

Empathy

Organization

Active listening

Verbal communication

Education

GCSE Maths and English

Job description

Certas Energy in the United Kingdom is seeking a Customer Account Manager to maximise commercial sales opportunities and deliver an exceptional customer experience. You will combine consultative selling, strong account management, up‑selling, cross‑selling and new customer acquisition to grow sales while maintaining sustainable and profitable customer relationships.

In this role you’ll work in a quality‑focused environment to exceed customer expectations, manage pipelines, support order taking