Customer Care & Sales Executive

Exertis (UK) Ltd.; Warrington; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Job summary

Certas Energy is seeking a Customer Service Advisor - National Accounts in Warrington. You will deliver a high-quality customer experience while maximising commercial opportunities, handling orders, and resolving queries.

This hybrid role requires strong communication, sales acumen, and proactive cross-selling to retain and grow national account relationships. You will work toward KPIs and collaborate with internal teams to ensure seamless service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong commercial awareness and sales mindset.
• Proven negotiation and influencing abilities.
• Target-driven and results-focused.
• Excellent attention to detail.
• Good organisation and time-management.
• Ability to prioritise and manage multiple tasks.
• Proactive, solution-focused approach to queries and problems.
• Confidence identifying opportunities to cross-sell and up-sell.
• Strong IT skills and ability to learn and use business systems.
• Ability to work well as part of a team.
• Honesty, openness and a positive attitude.

Responsibilities

• Provide a professional, responsive and customer-focused service at all times.
• Take and accurately process customer orders, ensuring relevant information is recorded.
• Respond to inquiries on product availability, pricing, deliveries, order status and technical information.
• Handle customer complaints professionally and escalate appropriately.
• Identify customer needs and recommend relevant products and services.
• Maintain accurate customer information, including contact and account details.
• Assist new and lapsed customer account applications, ensuring information is complete.
• Handle customer financial information in line with procedures.
• Maximise the margin generated from every customer opportunity.
• Ensure customer sales calls are closed and opportunities converted.
• Identify and maximise up-sell and cross-sell opportunities.
• Make proactive outbound calls to existing customers to identify sales opportunities.
• Communicate pricing information clearly.
• Monitor KPIs and contribute toward targets.

Education

GCSEs in Maths and English

Tools

CODAS

Job description

Location: Cheshire, GB, WA3 6GR

Contract Type: Permanent

Location Type: Hybrid

Date Posted: 7 Oct 2026

At Certas Energy we're keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

Job Title: Customer Care & Sales Executive

Customer Service Advisor - National Accounts

Location: Warrington
Salary: Competitive
Contract: Permanent
Department: National Accounts

We're looking for a Customer Service Advisor - National Accounts to join our team and play a key role in delivering an outstanding customer experience while maximising commercial opportunities.

This is a varied and fast-paced role where you'll be responsible for supporting our national account customers, processing orders, resolving queries, identifying customer needs and proactively creating opportunities to up-sell and cross-sell products and services.

You'll combine excellent customer service with strong commercial awareness, helping to retain existing customers, win new business and maximise the value of every customer interaction.

What You'll Be Doing

Customer Service & Account Management

• Provide a professional, responsive and customer-focused service at all times.
• Take and accurately process customer orders, ensuring all relevant information is recorded correctly.
• Respond to customer enquiries relating to product availability, pricing, deliveries, order status and technical information.
• Handle customer complaints professionally, ensuring they are recorded and escalated appropriately.
• Identify customer needs and recommend relevant products and services.
• Maintain accurate customer information, including contact details and account information.
• Support new and lapsed customer account applications, ensuring information is complete and accurate.
• Handle customer financial information in line with company procedures.
• Maximise the margin generated from every customer opportunity.
• Ensure customer sales calls are effectively closed and opportunities converted into sales.
• Identify and maximise opportunities to up-sell and cross-sell relevant products and services.
• Make proactive outbound calls to existing customers to identify additional sales opportunities.
• Communicate pricing information accurately and effectively.
• Understand team and departmental targets and contribute towards achieving business objectives.
• Monitor and maintain performance against agreed KPIs.

Operational Excellence

• Use company IT systems effectively and in line with relevant policies and procedures.
• Accurately record customer and order information on CODAS.
• Follow agreed processes and call-handling guidelines.
• Ensure customer enquiries and requests are logged and followed through to resolution.
• Flag high-level or urgent complaints immediately to the appropriate team.
• Work collaboratively with colleagues to ensure customers receive a seamless service.
• .

What We're Looking For

We're looking for someone who combines excellent customer service skills with a strong commercial mindset.

You'll ideally have:

• Excellent communication and interpersonal skills.
• Commercial awareness and an understanding of sales opportunities.
• Strong influencing and negotiation skills.
• A target-driven and results-focused approach.
• Excellent attention to detail.
• Good organisation and time-management skills.
• The ability to prioritise and manage multiple tasks effectively.
• A proactive, solution-focused approach to customer queries and problems.
• Confidence identifying opportunities to cross-sell and up-sell.
• Strong IT skills and the ability to learn and use business systems effectively.
• The ability to work well as part of a team.
• Honesty, openness and a positive attitude.
• GCSEs (or equivalent) in Maths and English.

Previous experience in customer service, sales, account management or a similar commercial environment would be advantageous.

Warrington/Customer service/ Account manager

Doing right by everyone

People matter at Certas Energy. We're an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We're committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.